Erica Herring
Warrensville Heights,OH
Summary
A goal-oriented individual with vast experience in working with people, numbers, and data via community outreach, researching, customer service, and administrative area; focused on meeting and exceeding the overall goals and objectives of the organization. Purpose is to contribute developed skills, to a challenging position with a progressive organization and to implement processes and procedures that increase the department’s effectiveness while promoting safety.
Overview
24
24
years of professional experience
Work History
Record Researcher
Asurint
Cleveland, OH
07.2016 - Current
- Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
- Enhanced case management efficiency through diligent tracking and organization of legal documents.
- Safeguarded the integrity of court records by vigilantly monitoring access to confidential information.
- Optimized internal workflows within the office through regular evaluation of current practices and introducing necessary improvements where required.
- Enhanced efficiency during high-volume periods by effectively managing workload distribution among support staff, ensuring uninterrupted service delivery.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Reviewed court documents to process orders.
Community Health Worker
Ohio Guidestone
Cleveland, OH
05.2014 - 07.2016
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Strengthened relationships with local organizations, fostering partnerships to address pressing community health issues.
- Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
Administrative Assistant
Management Recruiters International
Cleveland, OH
03.2000 - 03.2014
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ07.2013
Skills
- Documentation and Reporting
- Data Synthesis
- Intelligence Gathering
- Attention to Detail
- Progress Tracking
- Critical Thinking
- MS Office
- Resource Management
Timeline
Record Researcher
Asurint
07.2016 - Current
Community Health Worker
Ohio Guidestone
05.2014 - 07.2016
Administrative Assistant
Management Recruiters International
03.2000 - 03.2014
Associate of Arts - Criminal Justice
University of Phoenix