Erica Hess
Nyack,NY
Summary
Dedicated server with extensive menu knowledge and proven upselling techniques. Demonstrated ability to enhance customer experiences while adhering to food safety standards. Experienced in fast-paced dining and retail environments, excelling in order processing and time management. Strong communication skills contribute to improved customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Sales Associate
abercorn place
Piermont, New York
08.2025 - Current
- Assisted customers with product selection and inquiries.
- Processed transactions efficiently at the point of sale.
- Maintained organized merchandise displays on the sales floor.
- Collaborated with team members to enhance customer service quality.
- Managed inventory levels and restocked shelves as needed.
- Engaged customers through effective communication and relationship building.
- Implemented promotional displays to highlight seasonal products.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Server
olar
Nyack, New York
05.2025 - 07.2025
- Delivered excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- I only worked here for a short time, but I learned a lot about fine dining.
Server
ottos full service
Piermont, New York
05.2023 - 10.2024
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Host/Restaurant Server
Applebee's Grill + Bar
Port Richey, Florida
01.2014 - 02.2022
- Greeted and seated guests promptly to enhance dining experience.
- Assisted guests with menu inquiries and special requests for dietary needs.
- Trained new hosts on best practices for customer service and efficiency.
- Communicated effectively with team members to resolve guest concerns swiftly.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Inspected dining areas for any damages or defects.
- Performed light administrative duties such as filing documents and taking messages.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Server
Kickin Wingz
Hudson, Florida
08.2012 - 10.2014
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
Ridgewood High School
Port Richey, FL08-2012
Skills
- Menu knowledge
- Upselling techniques
- Food safety
- Table setting
- Order processing
- Customer service
- Time management
- Conflict resolution
- Team collaboration
- Relationship building
- Task prioritization
- Attention to detail
- Problem solving
- Food station setup
- Wine service
- Positive guest interactions
Timeline
Sales Associate
abercorn place
08.2025 - Current
Server
olar
05.2025 - 07.2025
Server
ottos full service
05.2023 - 10.2024
Host/Restaurant Server
Applebee's Grill + Bar
01.2014 - 02.2022
Server
Kickin Wingz
08.2012 - 10.2014
High School Diploma -
Ridgewood High School
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