Erica H Estrada
Azusa,CA
Summary
Experienced Bilingual Executive Assistant II adept at providing comprehensive support to Executive Teams. Skilled in coordinating projects, prioritizing tasks, and meeting deadlines. Known for maintaining confidentiality and delivering exceptional customer service. Proficient in accounts payable and adept at clear oral and written communication. Highly organized, detail-oriented, and adaptable in fast-paced environments. Strong relationship-building skills and proficient in Microsoft Office Suite.
Overview
17
17
years of professional experience
Work History
Executive Assistant
01.2024 - Current
Executive Assistant
City of Hawaiian Gardens- City Hall
Hawaiian Gardens, USA
08.2022 - 01.2024
- Assisted the City Mayor, City Manager, City Council, and the Community Development Department in various tasks such as scheduling city council meetings, conferences and travel arrangements, organized ribbon cuttings for new business throughout the city, facilitated communication for all departments with City Mayor and Council members, created committee's for events, and fundraisers, reached out to business partners for sponsorship opportunities, attended corporate functions to assist council members with networking opportunities, prepared reports, city memos, presentations, letters for city business, answered heavy phone calls from residents and provided resolutions, attended annual permit technician conference to assist the planning department in the application process for building permits, scheduled building inspections, coordinated meeting and appointments with building inspectors, contractors, developers, citizens and business owners, provided reports from planning department for discretionary hearings with the voting body of the planning safety board of commissioners, and city council meetings regarding the development of projects and pending permits, assisted the city clerk in preparing agendas for public hearings and city council meetings, assisted council members in campaign projects for the upcoming November City Council, and Mayor Elections, processed expense reports, and credit card reconciliations
Eligibility Worker
Los Angeles County-Department of Public Social Services
01.2008 - 04.2022
- Established welfare program eligibility for the residents/citizens/immigrants of La county, served as a Spanish interpreter for Spanish speaking clients, interviewed in person up to 15 intake applications per day for General relief, Cal works, Cal fresh, and medical programs, actively maintained up to 2,000 cases per month-terminated, updated reports, updated changes, additions for family sizes, and communicated with external government agencies for the continuing eligibility of each case, resolved client eligibility appeals by re-computing cases, applying overpayments, scheduling repayment agreements, and performing quality control to prevent state hearings, successfully handled customer complaints and inquiries to prevent escalations, acted as a daily duty worker for any irate, upset, disabled, or special needs clients, serviced them timely, diffused difficult situations and provided customer resolution in a problem solving focus, referred benefit case participants to rehabilitation programs, employment services, housing, child care, mental health and domestic violence programs, created and mailed notices of action to benefit participants throughout Los Angeles County containing rules and regulation numbers, directed a team of 10 eligibility workers with teams daily workflow, kept confidential information such as social security numbers and identifying information uploaded into our state and federal system
Executive Assistant
Deloitte-Remote
01.2019 - 01.2022
- Coordinated, and hosted meetings for the planning, initiation, execution, performance, resource tracking, and debrief of projects, trained and implemented county welfare staff in the new welfare system designed by Deloitte (Cal Saws), prepared agendas for classrooms, hosted and trained live classrooms via team meetings in the computation of welfare case eligibility such as Medi-Cal, Cal Fresh, General relief, Cal-works, and other programs for immigrants and homeless populations in La County trained staff on policy, state and federal laws, rules and regulations, met with departments heads and county directors for debriefing of each class progress provided feedback on classroom questions and answers for county rules regulation clarifications, troubleshot scenarios on complex welfare cases and provided resolutions, used Share point application to update team information and store training information, ensured laws and regulations and recordings were implemented in each training session
Education
Associate of Arts - Communications
Pasadena City College
Pasadena, CAHigh School Diploma -
Wilson High School
Los Angeles, CAExecutive Assistant - Concentration in Bussiness Microsoft Office Suite
California Computer School
Ontario, CASkills
- Time management
- Analytical skills
- Resourceful
- Organizational skills
- Research skills
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Excellent customer service skills
- Conflict resolution skills
- Strong interpersonal skills
- Proactive and self-motivated
- Typing at 45 wpm
- Efficient, quick learner
- Microsoft Office Suite
- Share point
- Team player
- Dependable
- Social Media Management
- Strategic Planning
- Project Oversight
Languages
Spanish, Fluent
Languages
Spanish
Native/ Bilingual
Timeline
Executive Assistant
01.2024 - Current
Executive Assistant
City of Hawaiian Gardens- City Hall
08.2022 - 01.2024
Executive Assistant
Deloitte-Remote
01.2019 - 01.2022
Eligibility Worker
Los Angeles County-Department of Public Social Services
01.2008 - 04.2022
Associate of Arts - Communications
Pasadena City College
High School Diploma -
Wilson High School
Executive Assistant - Concentration in Bussiness Microsoft Office Suite
California Computer School
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