Erica Heyward
Rome,GA
Summary
Multi-faceted, efficient, and creative individual with 5+ years of experience supporting executives, sales personnel, and managers to improve internal operation and become a valuable team member. Proficient in design programs and general office programs. Diversified skill set covering administrative support, client relations, writing, and account management. Excellent interpersonal, phone, and digital communication skills. Highly organized and detail-oriented, with great attention to creative problem-solving.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Harbin Clinic
09.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
Barista Trainer
Starbucks
09.2017 - 10.2022
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
Rehab Aide
Floyd Medical Center, FMC
08.2016 - 08.2017
- Documented each patient case with updates in computer system.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Assisted patients during ambulation to prevent injuries.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
Sales Optimization Specialist
Surya Rugs, Inc
01.2015 - 10.2015
- Helped clients develop website portals and social media pages to promote businesses.
- Created content strategies for digital media.
- Designed paid client ads for use on diverse social media platforms.
- A-B tested ad campaigns to optimize performance and drive improved ROI.
- Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
- Created customized marketing materials to increase product awareness.
Sales Associate
Teavana
06.2014 - 08.2014
- Quoted prices, credit terms and other bid specifications.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Associate
Victoria's Secret
06.2012 - 06.2013
- Quoted prices, credit terms and other bid specifications.
- Informed customers of promotions to increase sales productivity and volume.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Education
Bachelor's - Fine Arts
Young Harris College
Young Harris, GA12.2014
High School Diploma -
Dacula High School
Dacula, GA05.2010
Skills
- Payment Collection
- Attention to Detail
- Self-Motivated
- Problem-Solving
- Multitasking Abilities
- Office Administration
- Clinical Data Entry
- Adaptive and Creative
- Excellent Memory
- MS Office
- Excellent Communication
- Flexible and Adaptable
Timeline
Patient Service Representative
Harbin Clinic
09.2021 - Current
Barista Trainer
Starbucks
09.2017 - 10.2022
Rehab Aide
Floyd Medical Center, FMC
08.2016 - 08.2017
Sales Optimization Specialist
Surya Rugs, Inc
01.2015 - 10.2015
Sales Associate
Teavana
06.2014 - 08.2014
Sales Associate
Victoria's Secret
06.2012 - 06.2013
Bachelor's - Fine Arts
Young Harris College
High School Diploma -
Dacula High School
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