Erica Hiar
Tampa,Fl
Summary
Strategic Account Executive and Account Manager with proven success increasing sales and revenue by developing account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Senior Advisor
Evolve
Tampa, Fl.
02.2023 - Current
- Promoted to lead and develop a new sales team focused on expanding ROI Identified and collaborated on new processes through high-growth company.
- Trained new team for techniques on closing the sale, building bridges and finding opportunities for add on products and sales.
- Daily lead sales huddles, team meetings and act as sales leader for my sales team of 10 to guide new colleagues on best practices and tips to accomplish team goals.
- Measured team and individual performance with constant reporting and measuring of various KPIs and metrics.
- Developed an underperforming team from 57% to quota to 100% in under six months.
Account Manager
Evolve
Denver, Colo.
06.2021 - 02.2023
- Managed a pipeline of more than 200 client accounts and leads, resulting in direct sign-ups and revenue for the company. I was one of the top 20 sales leaders of the company, achieving 125% of the goal by year-end.
- Was in the top 5 percent of sales performers at the company, exceeding goal month and yearly.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management. Used consultative sales strategies to effectively overcome client objections and maximize sales.
Account Manager
Zovio
Denver, Colo.
09.2020 - 06.2021
- Sales leader with over 100+ dials a day, direct inside sales with proven results.
- Mastery of Salesloft, Salesforce, Okta, and Workday to successfully establish rapport with clients and consistently exceeded metrics for my sales goals.
- Helped clients navigate the application and financial aid process, walked clients through the application and financials to ensure close of sale.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Founder and Principal
Hiar Consulting, LLC
Denver, Colo.
07.2013 - 09.2020
- Developed and implemented a comprehensive business plan to launch the company.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
Director of Public Relations and Communications
California Healthcare Institute
San Diego, Calif.
07.2013 - 07.2014
- Developed talking points, memos, and lobbying materials for state and federal issues.
- Managed a team of four and successfully developed relationships with patients, members of Congress, affiliates, and pharmaceutical executives for legislative testimonies, conference keynotes, and press interviews.
- Developed and implemented public relations campaigns to promote company's products, services and initiatives.
- Organized press conferences, media interviews, events and other PR activities.
Education
Bachelor of Arts in Government and Law -
Lafayette College
Easton, PA05.2008
Skills
- Microsoft Word
- Excel
- Okta
- Salesloft
- Talisma
- Data Analysis
- Experience in leadership
- Content management expertise
- Five9
- Salesforce
- Workday
- Data analytics
- Time management
- Conflict resolution
- Public speaking
- Business Development
- Sales expertise
- Relationship building and management
Websites
Timeline
Senior Advisor
Evolve
02.2023 - Current
Account Manager
Evolve
06.2021 - 02.2023
Account Manager
Zovio
09.2020 - 06.2021
Founder and Principal
Hiar Consulting, LLC
07.2013 - 09.2020
Director of Public Relations and Communications
California Healthcare Institute
07.2013 - 07.2014
Bachelor of Arts in Government and Law -
Lafayette College
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