Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERICA HICKE

Justin

Summary

Seasoned Care Coordinator | Admin with a proven track record at Gateway Church, excelling in interdepartmental collaboration and strategic planning. Adept in harnessing organizational skills and empathy to enhance department interactions. Driven to deliver results through effective communication and problem-solving.

Overview

29
29
years of professional experience

Work History

Care Associate Pastor

Gateway Church
03.2025 - Current
  • Worked well in a team setting, providing support and guidance.
  • Worked with stewardship to promote responsible biblical stewardship.
  • Proven ability to learn quickly and adapt to new situations.
  • Interacted with local community, building relationships with civic organizations and other churches.
  • Helped to create welcoming environment for visitors and encouraged congregation to offer support.
  • Provided spiritual care through visitation, counseling, and prayer.

Care Coordinator

Gateway Church
07.2018 - Current
  • Organized and managed caseloads to ensure timely completion of goals and objectives.
  • Engaged in advocacy efforts on behalf of clients whenever necessary.
  • Maintained accurate records of all activities related to care coordination services provided.
  • Developed and maintained relationships with a wide range of individuals in order to provide quality care.
  • Collaborated closely with other community organizations to secure resources for those who come through our department.
  • Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.

Room Supervisor

Gateway Church
11.2013 - 08.2017
  • Demonstrated ability to effectively manage staff, including recruitment, training and development, performance management and conflict resolution.
  • Strong organizational skills with the ability to multitask while maintaining attention to detail.
  • Able to consistently maintain a professional demeanor when managing personnel issues.
  • Excellent interpersonal skills with the ability to build rapport with colleagues.
  • Highly skilled in problem solving and decision making within tight timelines.
  • Successful in leading team meetings.
  • Trained new employees on duties and responsibilities of department.

Currency Exchange

Travelex
06.2010 - 04.2012
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Executed deposits, loans and currency exchange.
  • Executed global equity and foreign currency exchange trades using variety of methods, technologies and electronic trading platforms.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Counted and packaged currency and coins.
  • Communicated and exchanged information with peers and senior personnel.

CNA

Peak Professional Contractors
05.1996 - 07.2007
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Education

Master of Arts (M.A.) - Psychology

Ashford University
05.2018

Master of Arts (M.A.) - Organizational Psychology

Ashford University
05.2015

Skills

  • Progress Monitoring

  • Interdepartmental Collaboration

  • Strategic Planning

  • Program Oversight

  • Goal Setting

  • Scheduling

  • Organizational Skills

  • Computer literacy

  • Attention to detail

  • Resource coordination

  • Empathy and compassion

  • Interpersonal skills

  • Time management

  • Effective communication

  • Conflict resolution

  • Problem-solving abilities

  • Active listening

  • Team collaboration

  • Decision-Making

  • Financial Reporting Coordination

  • Problem-Solving

  • Compassionate client care

  • Strong ethics

  • Spiritual leadership

  • Congregational care

  • Pastoral counseling

  • Biblical stewardship

  • Counseling

  • Strategic planning

  • Workflow coordination

  • Public speaking

  • Spiritual cultivation

  • Teaching

Timeline

Care Associate Pastor

Gateway Church
03.2025 - Current

Care Coordinator

Gateway Church
07.2018 - Current

Room Supervisor

Gateway Church
11.2013 - 08.2017

Currency Exchange

Travelex
06.2010 - 04.2012

CNA

Peak Professional Contractors
05.1996 - 07.2007

Master of Arts (M.A.) - Organizational Psychology

Ashford University

Master of Arts (M.A.) - Psychology

Ashford University

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