Erica Hicks
Springville ,Alabama
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Care Transition Coordinator
Ascension At Home Together With Compassus
05.2020 - Current
- Assessed, planned and implemented services to provide safe transition from acute care to home.
- Assisted patients in process of navigating post-acute care.
- Integrated evidence-based clinical guidelines, preventive guidelines and protocols to promote quality post-acute care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Patient Care Coordinator
Ascension At Home Together With Compassus
07.2017 - 05.2020
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
LPN
Mountain View Psychiatric Hospital
08.2013 - 06.2016
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Comforted and counseled patients and families throughout care process.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Evaluated patient histories, complaints, and current symptoms.
- Responded to patient requests with appropriate clinical and personal assistance.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Delivered emotional support to patients and families during challenging times.
- Provided patient education on health care issues and prescribed medications.
- Took samples to complete diagnostic and routine assessment tests.
- Coordinated patient transfers to other facilities.
Education
Associate of Applied Science - Nursing
Gadsden State Community College
Gadsden, AL05.2013
Skills
- Medicare Compliance
- Community-Based Educational Programs
- Train Employees
- Logistics Project Management
- Patient Information
- Hospice Care
- Individualized Care Plans
- Patient Medical Histories
- Discharge Planning
- Transition Coordination
- Electronic Medical Record Software
- HIPAA Guidelines
- Set Objectives
- Coordinating Referrals
- Problem Identification
Timeline
Care Transition Coordinator
Ascension At Home Together With Compassus
05.2020 - Current
Patient Care Coordinator
Ascension At Home Together With Compassus
07.2017 - 05.2020
LPN
Mountain View Psychiatric Hospital
08.2013 - 06.2016
Associate of Applied Science - Nursing
Gadsden State Community College
Similar Profiles
Cori BierstekerCori Biersteker
Director of Clinical Services/RN Case Manager at Ascension At Home- Together With CompassusDirector of Clinical Services/RN Case Manager at Ascension At Home- Together With Compassus
Kimberly CooperKimberly Cooper
Medical Records Specialist at Ascension at Home Together With CompassusMedical Records Specialist at Ascension at Home Together With Compassus
Michelle JonesMichelle Jones
Intake Coordinator at Ascension at Home - Together with CompassusIntake Coordinator at Ascension at Home - Together with Compassus
Deandra RobinsonDeandra Robinson
Patient Transition Coordinator at Ascension at Home Together With CompassusPatient Transition Coordinator at Ascension at Home Together With Compassus
Carlton SmithCarlton Smith
IT Technician at Silver Linings TechnologiesIT Technician at Silver Linings Technologies