Erica Hidde
La Crescent,MN
Summary
Experienced professional social worker with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Adult Mental Health Case Manager known for high productivity and efficient task completion. Skilled in developing comprehensive care plans, crisis intervention strategies, and fostering strong client and inter-agency relationships. Excel at communication, empathy, and adaptability, ensuring positive outcomes in challenging situations. Navigate complex healthcare systems with ease to advocate effectively for client needs.
Overview
17
17
years of professional experience
Work History
Adult Mental Health Case Manager
Winona County Health and Human Services
Winona, Minnesota
07.2017 - Current
- Assess safety and client's ability to care for themselves.
- Investigate, interview, and gather collateral information to determine whether a client is in need of mental health or chemical dependency commitment.
- Conduct initial and ongoing assessments of clients’ mental health status, needs, strengths and goals.
- Develop comprehensive individualized care plans based on assessment findings.
- Facilitate referrals to appropriate community resources such as housing, education, healthcare, mental health and substance use treatment, and employment services.
- Collaborate with multidisciplinary teams to ensure best outcomes for clients.
- Monitor client progress through regular contact with families, caregivers, and other professionals involved in the case.
- Maintain accurate records of client interactions.
- Provide psychosocial support by educating clients about available resources and assisting them with applying for benefits programs.
- Participate in team meetings to discuss cases and coordinate care plans among providers.
- Build relationships with various community entities, including but not limited to hospitals, law enforcement agencies, attorneys and other county agencies to ensure better communication, partnership and continuity of care.
- Attend court hearings as needed to provide testimony regarding client's condition or treatment plan.
- Provide psychoeducation to individuals and families about mental health issues related to their diagnoses and treatment plans.
- Identify potential risk factors that could lead to relapse or hospitalization and develop strategies to prevent these occurrences.
- Advise family members on how best to support the recovery process of their loved one.
- Coordinate communication between multiple systems involved in the case management process.
- Actively participate in professional development activities such as continuing education classes or trainings offered by outside agencies and organizations.
- Guide clients in developing skills or strategies for dealing with problems.
- Collaborate with mental health professionals and other staff members to develop treatment plans.
- Coordinate required services and resolving emergency problems in crisis situations.
- Empower clients to advocate themselves and navigate complex systems.
- Advocate for clients’ needs and rights within various systems, including healthcare, social services and legal systems.
Medical Social Worker
Gundersen Health System Emergency Department
La Crosse, WI
07.2007 - 07.2017
- Provided psychosocial assessments to patients and their families.
- Collaborated with other healthcare professionals to create treatment plans for patients.
- Assisted physicians in determining the best course of action for medically complex cases.
- Provided crisis intervention services when needed, such as suicide prevention or substance abuse counseling.
- Advised patients and their families on available options for long-term care placement facilities or hospice services.
- Assessed client's strengths and weaknesses in order to identify areas that need improvement or further development.
- Participated in interdisciplinary team meetings to discuss patient needs and plan appropriate interventions.
- Acted as an advocate for vulnerable populations by connecting them with essential resources within the community.
- Initiated contact with local agencies and organizations to ensure access to quality healthcare services.
- Established relationships with external providers who could provide additional support when necessary.
- Addressed barriers to care, including transportation, financial issues, and language barriers.
- Guided patients and families through the healthcare system, including insurance processes.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Advocated for patient rights and services within the healthcare system.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Educated clients on options to assist in making informed decisions.
- Maintained detailed records regarding patient progress, clinical interventions and case notes in accordance with HIPAA regulations.
Education
Bachelor of Science - Social Work
Viterbo University
La Crosse05-2007
Skills
- Service planning
- Assessment skills
- Decision-Making
- Teamwork and Collaboration
- Problem Resolution Skills
- Self-Directed
- Strong Communication Skills
- Analytical and Critical Thinking
- Maintains Focus in High-Stress Situations
- Task Prioritization
- Effective Multitasking
- Strong Investigation skills
- Client Liaison and Advocate
- Comprehensive Record Keeping
Timeline
Adult Mental Health Case Manager
Winona County Health and Human Services
07.2017 - Current
Medical Social Worker
Gundersen Health System Emergency Department
07.2007 - 07.2017
Bachelor of Science - Social Work
Viterbo University
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