Erica Hightower
Havana,FL
Summary
Dynamic professional with a proven track record in reception management and exceptional customer service, honed at Insure It All. Spearheaded a paperless process, enhancing operational efficiency. Skilled in multi-line phone operation and adept at fostering positive client relations, consistently improving customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist, Quality Control
Insure It All
04.2022 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct agents.
- Created paperless process for the company.
- Quality Control for 3 agents, going over contracts, declarations, policies etc
Assistant Manager
Circle K
01.2017 - 01.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations
- Improved customer satisfaction by addressing and resolving complaints.
- Set schedules
- Inventory
- Developed strong working relationships with staff, fostering a positive work environment.
Housekeeper
The Hilton
03.2016 - 04.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items in a timely manner.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
FOH Supervisor
Edgewood Bakery
03.2013 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct agents.
- Created paperless process for the company.
- Quality Control for 3 agents, going over contracts, declarations, policies etc
Education
High School Diploma -
Victory Christian Academy
Lakeland, FL06.2007
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Document management
- Client relations
- Confidential information management
- Expense tracking
- Call handling
- Customer service
Certification
4-40
Timeline
Receptionist, Quality Control
Insure It All
04.2022 - 10.2024
Assistant Manager
Circle K
01.2017 - 01.2022
Housekeeper
The Hilton
03.2016 - 04.2017
FOH Supervisor
Edgewood Bakery
03.2013 - 02.2015
4-40
High School Diploma -
Victory Christian Academy
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