Erica Hill
MANTECA,CALIFORNIA
Summary
10+ years of experience Case Manager, Property Management and working in inventory management, office administrative, business operations, production, and manufacturing. Resourceful, motivated, detail-oriented leader with strong written and verbal communication. Experienced at problem-solving skills, Medical Terminology, word, Excel/Outlook/Access Type 60wpm, 10-Key
Overview
35
35
years of professional experience
1
1
Certification
Work History
HSE Case Manager
CVOC (Central Valley Opportunity Center Inc.)
08.2023 - Current
- Coordinated services with other agencies, community-based organizations, and adult education to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating education
- Monitored clients' progress and tracked client services to provide adult education
- Help students establish academic and/or vocational plans and develop the skills to succeed after graduation. Also provide support to students working to overcome struggles that can impede those plans.
Inventory Control Specialist
Sutter Health, Memorial Medical Center
04.2022 - 06.2022
- Ensure the day to day operational logistics and inventory activities run smoothly and efficiently in three or more hospitals
- Work around patients and in emergency setting in hospitals
- Examine, count and sort shipments, complete necessary paperwork, and report any discrepancies to supervisor
- Complete inventory adjustments, audit, and transfers, identify inventory discrepancies, research root causes and work on corrective actions
- Perform mapping and sheeting upgrades, enter information of supplies and locations into an excel spreadsheet
- Make and print labels for each shipment then move to appropriate space for quick access
- Maintain all related clerical records and computer transactions in connection with all inventory items received, moved, and issued using excel spreadsheet.
- Conduct daily cycle counts,, receipt audits/reconciliations, and prepare inventory reports.
Billing/Purchasing Lead
Sun Microsystems/Oracle
12.2002 - 08.2017
- Led a team of employees in the inventory and distribution facility by planning, organizing, directing, controlling and supervising the daily activities of assigned shift to achieve performance goals and metrics
- Performed hiring, on-boarding, training, scheduling, and assigning tasks to new hires
- Ensured employees had the necessary equipment, materials, and documents to successfully complete tasks
- Monitored and adjusted resources to achieve daily production and delivery goals
- Monitored the work performance of each employee to ensure that quality and quantity expectations were met
- Conducted performance evaluations each quarter, offering praise and recommendations for improvement
- Built relationships with customers and managed accounts to drive revenue and profit
- Inventoried warehouse stock on monthly, quarterly, and annual basis
- Conducted staff meetings and verified that the daily worksheets were completed accurately, per company policies and regulations
- Provided ongoing training and retraining of employees to ensure that they were prepared to meet or exceed the productivity standards
- Communicated effectively across all levels while analyzing information effectively to make sound business decisions
- Built high-performance teams while engaging and inspiriting colleagues
- Provided asset protection, inventory management, packing and unpacking of shipments, while continuously improving the department work flow
- Ensured performance best practices by monitoring safety and incident reports to reduce lost time.
- Help with human resource and payroll department
- Office administration in high pace environment
Housing Manager Property Management
Hud Housing Oakland
03.1993 - 07.2016
- Provided interpretation, budgeting, and paperwork guidance for Cambodian refugees.
- Worked with the housing director to assist refugees in getting placed in housing.
- Functioned as a property manager including; advertising properties, screening tenants, handling move in/move out process, eviction, and administrative work.
- Dealing with complaints and tending to emergency with regards to the property.
Case Manager Coordinator
CWA
06.1989 - 01.1993
- Discussed client advocacy and referral services, supporting families with education and resources.
- I was in charge of the program called Cambodian Women Association. We mainly help refugees women and children. Some may need with housing help, interpretation in Khmer language, speak, written and read.
- I go out to the community worked specifically with the refugees community.
- I help with budget and the city to get budget approval to help with basic needs for abused and neglected children as well as women who need help with domestic violence home.
- I help women finding jobs, filling out their applications and jobs that accept those with the english language barrier.
Education
Associate of Arts - Medical Coding
University of Central Missouri
Warrensburg, MO01.2021
Associate of Arts - Medical Billing
Northwest Missouri State University
Maryville, MO04.2020
Associate of Arts - Pharmacy Tech
Institute of Technology
Modesto, CA06.2018
Associate of Arts - Journalism
Ohlone College
Fremont, CA06.1990
Skills
- 10 years of experience working in inventory management, business operations, hospital operations, medical coding, medical billing, pharmacy, prescription fillings, work around emergency hospital settings for medical record keeping and inventory control on hospital medicines and supplies
- Medical Terminology
- Word, Excel/Outlook/Access
- Type 60wpm, 10-Key
- Spreadsheet/ Database Management
- Inventory control management
- OSHA Rules & Regulations
- Hand/Power Tools
- Shipping & Receiving
- Resolve Concerns/Complaints
- Lift up to 50 lbs
- Digital
- Alphabetical
- Numerical Filing
- Records Management
- Purchasing
- Office Management
- Quality Assurance
- QuickBooks
- Project Management
- Clerical Experience
- Pricing
- Merchandising
- Administrative Experience
- Order Picking
- Event Planning
- Freight Experience
- Employee Orientation
- Microsoft Powerpoint
- Microsoft Office
- Receptionist
Certification
Medical Coding, Medical Billing and Pharmacy Technician.
Languages
Cambodian
Native or Bilingual
Timeline
HSE Case Manager
CVOC (Central Valley Opportunity Center Inc.)
08.2023 - Current
Inventory Control Specialist
Sutter Health, Memorial Medical Center
04.2022 - 06.2022
Billing/Purchasing Lead
Sun Microsystems/Oracle
12.2002 - 08.2017
Housing Manager Property Management
Hud Housing Oakland
03.1993 - 07.2016
Case Manager Coordinator
CWA
06.1989 - 01.1993
Associate of Arts - Medical Coding
University of Central Missouri
Associate of Arts - Medical Billing
Northwest Missouri State University
Associate of Arts - Pharmacy Tech
Institute of Technology
Associate of Arts - Journalism
Ohlone College
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