Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Hill

Delphi,IN

Summary

Proven leader with extensive experience as a Store Manager at Massingill’s Market, adept in customer service management and multitasking. Excelled in optimizing store operations and enhancing customer relations, achieving a significant improvement in client satisfaction. Skilled in cash management and fostering teamwork, consistently delivering results beyond expectations.

Overview

22
22
years of professional experience

Work History

Store Manager

Massingill’s Market
06.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Wallmann’s Quality Foods

Customer Service Office Manager
02.2003 - 06.2023
  • Managed cash control and store opening procedures.
  • Assisted with training new staff members
  • Completed point of sale opening and closing procedures.
  • Supervised customers at front counter-answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.

Education

Core 40 High School Diploma -

Delphi Community High School
Delphi, IN
05.2004

Skills

  • Customer Service
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Store Opening and Closing
  • Friendly and Positive
  • Cash Management
  • Shift Scheduling
  • Employee Training
  • Accurate Cash Handling
  • Teamwork and Collaboration
  • Policies and Procedures
  • Flexible Schedule

Timeline

Store Manager

Massingill’s Market
06.2023 - Current

Wallmann’s Quality Foods

Customer Service Office Manager
02.2003 - 06.2023

Core 40 High School Diploma -

Delphi Community High School
Erica Hill