Erica Hill
Summary
Dedicated professional with a decade of diverse experience spanning pharmacy operations, customer service, transportation warehouse logistics, and childcare. Skilled in managing tasks in fast paced environments, fostering positive client relationships, and delivering exceptional care and service. Committed to teamwork, accuracy, and exceeding expectations.
Caring HHA offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Aide
Help At Home Homecare
02.2023 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Improved patient well-being by providing compassionate and attentive personal care.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- built strong relationships to enhance clients quality of life.
Childcare Assistant Teacher/Family Home Childcare Provider
Early Learning Tree
03.2020 - 08.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored classroom to verify safe and secure environment.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Established positive relationships with students and families.
- Engaged with children on individual basis to build positive relationships and promote learning.
Cashier/Pharmacy Assistant
St. Elizabeth Pharmacy
06.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted Pharmacists in processing prescriptions and handling customer inquiries.
- Ensured compliance with pharmacy protocols and state regulations.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Clerk/Staff Pharmacist
Humana Pharmacy
03.2019 - 03.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Input data into spreadsheets and databases.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported pharmacy operations, including prescriptions preparation and customer assistance.
- collaborated with team members to improve workflow and patient satisfaction.
Customer Service Representative
Macy's Credit And Customer Service
05.2016 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Warehouse Associate
Creative Foam
07.2014 - 03.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Maintained clean, orderly work environment free of hazards.
- Worked safely around moving machinery.
- Assisted in receiving, stocking and distribution of merchandise.
- Coordinated inventory, ensured order accuracy and maintained warehouse organization.
Education
No Degree - Social Work
Clark State Community College
Springfield, OH06-2026
High School Diploma -
Northmont High School
Clayton, OH05-2012
Skills
- Patient care
- Meal preparation
- Light housekeeping
- Microsoft Word
- HIPPA
- Data Entry
- Call center experience
- Microsoft Excel
- Cash handling
- Cleaning and sanitizing
- Active listener
- Vital signs monitoring
- Self-awareness
- Client advocacy
- Continuing education
Certification
- First Aid Certification - American Red Cross.
- Basic Life Support (BLS) - American Heart Association.
- CDCA- Chemical Dependency Counselor Assistant
Timeline
Home Health Aide
Help At Home Homecare
02.2023 - Current
Cashier/Pharmacy Assistant
St. Elizabeth Pharmacy
06.2022 - 12.2023
Childcare Assistant Teacher/Family Home Childcare Provider
Early Learning Tree
03.2020 - 08.2024
Clerk/Staff Pharmacist
Humana Pharmacy
03.2019 - 03.2022
Customer Service Representative
Macy's Credit And Customer Service
05.2016 - 03.2019
Warehouse Associate
Creative Foam
07.2014 - 03.2016
- First Aid Certification - American Red Cross.
- Basic Life Support (BLS) - American Heart Association.
- CDCA- Chemical Dependency Counselor Assistant
No Degree - Social Work
Clark State Community College
High School Diploma -
Northmont High School
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