Erica Hines
Big Bend
Summary
Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles.
Overview
12
12
years of professional experience
Work History
Assistant Teacher
Cadence Academy
12.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Online Sales Representative
Dillards Department Store
05.2018 - 03.2019
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
Lead Teacher
Duncan Academy
05.2015 - 11.2015
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Pharmacy Technician Trainee
CVS Pharmacy
12.2014 - 06.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
Sales Floor Associate
Kohls Department Store
11.2011 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
High School Diploma -
Tomball High School
Tomball, TX06.2012
Skills
- Adult Education
- Logistics
- Social Development
- Positive Student Engagement
- First Aid
- Positive Learning Environment
- Customer Service
Timeline
Assistant Teacher
Cadence Academy
12.2022 - Current
Online Sales Representative
Dillards Department Store
05.2018 - 03.2019
Lead Teacher
Duncan Academy
05.2015 - 11.2015
Pharmacy Technician Trainee
CVS Pharmacy
12.2014 - 06.2015
Sales Floor Associate
Kohls Department Store
11.2011 - 03.2014
High School Diploma -
Tomball High School
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