Summary
Overview
Work History
Education
Skills
Timeline
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Erica Hinton

Ocala,FL

Summary

Dynamic Quality Assurance Analyst with a proven track record at FedEx Ground, excelling in quality processes and issue resolution. Adept at mentoring teams and enhancing collaboration, I streamlined QA operations, significantly improving efficiency. My strong analytical skills and commitment to customer satisfaction ensure that products consistently meet high standards before release.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Quality Assurance Analyst

FedEx:Ground
08.2021 - Current
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
  • Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
  • Collaborated closely with development teams to clarify requirements, resulting in more efficient bug resolution process.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.

Package Handler

FedEx:Ground
07.2018 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Communicated with supervisors about delays or other issues with shipments.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
  • Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
  • Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
  • Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
  • Elevated customer service standards, promptly addressing inquiries about package status and resolving issues.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
  • Increased team morale with consistent encouragement and recognition for meeting daily targets.
  • Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.

Education

Vanguard High School
Ocala, FL
05-2006

Skills

  • Quality assurance
  • Quality processes
  • Data analysis
  • Mentoring and training
  • Issue resolution
  • Quality assurance controls
  • Collaboration and communication
  • System integration testing
  • SharePoint
  • Supplier audits
  • Critical thinking
  • Quality management
  • QA reporting
  • QA planning
  • Customer service
  • Documentation skills
  • Training and onboarding
  • Decision-making
  • Team collaboration
  • Strong problem solver
  • Results and Deadline-driven

Timeline

Quality Assurance Analyst

FedEx:Ground
08.2021 - Current

Package Handler

FedEx:Ground
07.2018 - Current

Vanguard High School
Erica Hinton