Summary
Overview
Work History
Education
Timeline
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Erica Holmes

Sherman,TX

Summary

Outgoing, energetic Lead Baker with 8 years experience setting high standards of customer service and product excellence. Expertise includes upscale coffee shops and grocery stores with gourmet food focus

Overview

8
8
years of professional experience

Work History

Lead Baker

Market Street
Plano, TX
02.2020 - Current
  • Managed inventory, labor, expenses and other operational processes.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Mixed, proofed, shaped and baked dough for baguettes, and other breads.
  • Cross-trained bakers so to have a well rounded back of house team.
  • Helped serve bakery customers when needed in a professional and effective customer service manner.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Complied with all health and safety codes.
  • Set heat and humidity temperatures for proof box.
  • Cleaned and maintained kitchen equipment and oven.

Assistant General Manager

Chips n’Ales Win Star Casino
07.2019 - 03.2020
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.

General Manager

VVS Canteen
Sherman, TX
07.2018 - 03.2019
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain cost effectiveness.
  • Worked on getting food cost down putting into place food waste log and implementing better food preparation procedures.
  • Worked with employees on how to effectively do their jobs successfully.

Assistant Baker

Kona Coffee Lodge
Van Alstyne, TX
02.2018 - 07.2018
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Followed production chart to keep hot, fresh products available all day.
  • Lifted and moved items weighing over [Number] pounds using proper lifting techniques.

Bakery Manager

Cj’s Coffee Cafe
03.2013 - 02.2018
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Maintained and controlled inventory of baked goods.
  • Assisted with creating promotions to highlight bakery offerings and drive sales.
  • Developed unique recipes and confections to set bakery apart from competition.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Recruited, hired and trained staff of efficient, hardworking associates.
  • Cleaned and maintained kitchen equipment and oven.
  • Established and maintained positive vendor relationships.

Education

Pastry Arts

Collin College
01.2021 - Current

Hotel Hospitality and Restaurant Management

Grayson County College

Timeline

Pastry Arts

Collin College
01.2021 - Current

Lead Baker

Market Street
02.2020 - Current

Assistant General Manager

Chips n’Ales Win Star Casino
07.2019 - 03.2020

General Manager

VVS Canteen
07.2018 - 03.2019

Assistant Baker

Kona Coffee Lodge
02.2018 - 07.2018

Bakery Manager

Cj’s Coffee Cafe
03.2013 - 02.2018

Hotel Hospitality and Restaurant Management

Grayson County College

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Erica Holmes