Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Erica Holmes

Kansas City,KS

Summary

Highly motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills.

Overview

15
15
years of professional experience

Work History

Personal Care Assistant

Alliance Home Health Care Inc
Kansas City, KS
07.2013 - Current
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Supported bathing, dressing and personal care needs.

Sortation Associate

Amazon
Lenexa, KS
09.2017 - 12.2017
  • Organized packages into designated containers for delivery.
  • Scanned barcodes on packages using RF scanners.
  • Ensured all safety regulations were followed at all times while operating machinery.
  • Collaborated with other team members to ensure efficient workflow of packages through the process line.
  • Met daily productivity goals set by management team.

Switchboard Operator

Quest Diagnostics
Lenexa , KS
04.2010 - 07.2011
  • Facilitated communication between callers, employees, and external parties.
  • Delivered superior customer service support through prompt responses to inquiries, complaints, and information requests.
  • Maintained awareness of office activities and staff availability to provide accurate information to callers.
  • Handled confidential information with discretion and professionalism.
  • Managed administrative responsibilities such as organizing file systems and duplicating content

Education

Associate of Applied Science - Business Administration

Kansas City Kansas Community College
Kansas City, KS
05-2000

Skills

  • Patient Management
  • Client Transportation
  • Direct Patient Care
  • Medication Administration
  • Switchboard Operation
  • Computer Skills
  • Call transfers
  • Excellent Phone Demeanor
  • Typing Skills
  • Warehouse Safety
  • Barcode scanning
  • Shipment Preparation
  • Strong organization skills

Interests

I'm a family-oriented person committed to putting family first because I draw strength from seeing my loved ones thrive. I try my best to make time for family, no matter how stressed or busy I may be, and I tend to follow family values like being generous, honest, responsible, respectful, and kind.

Timeline

Sortation Associate

Amazon
09.2017 - 12.2017

Personal Care Assistant

Alliance Home Health Care Inc
07.2013 - Current

Switchboard Operator

Quest Diagnostics
04.2010 - 07.2011

Associate of Applied Science - Business Administration

Kansas City Kansas Community College

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