Erica Hood
Stone Mountain,GA
Summary
Dedicated security professional with extensive experience at Fulton County Jail, excelling in incident reporting and emergency response. Proven ability to enhance safety through vigilant patrol operations and effective conflict resolution. Recognized for superior customer service and reliability, ensuring a secure environment while maintaining positive relationships with staff and visitors.
Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Overview
3
3
years of professional experience
Work History
Security Officer/ Specialist
Fulton County Jail
Atlanta
03.2024 - 12.2024
- Maintained detailed logs of daily activities, incidents, and observations.(Headcounts/Rounds/Feeding/Medical)
- Maintained database systems (NoteActive/Microsoft/Scan Points) to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Collaborated with law enforcement during emergency situations to maintain order.
- Provided excellent customer service while interacting with staff and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols Inside/Outside of tower/Floor to identify and address potential security risks.
- Responded promptly to incidents, documenting details for further investigation.
- Implemented access control procedures to regulate entry into facilities.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Team Member
Chick-fil-A
Atl
01.2024 - 03.2024
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Assisted in training new team members on operational procedures and service standards.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with team to efficiently manage inventory and stock levels during peak hours.
- Handled cash register operations accurately, ensuring smooth financial transactions.
- Implemented improvements in workflow processes, increasing service speed during busy shifts.
- Resolved customer inquiries and concerns promptly, fostering positive relationships with guests.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Security Officer
Allied Universal Security Services
Atl
06.2022 - 01.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and emergencies, coordinating with law enforcement when necessary.
- Prepared detailed incident reports for management review and record-keeping purposes.
- Monitored CCTV/Radios/Microsoft/ Scan Points
Education
High School Diploma -
Miller Grove High School
Lithonia, GA05-2020
Skills
- Report writing
- Incident reporting
- CCTV surveillance
- Detail-oriented
- Superior customer service
- General security
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Conflict de-escalation
- Conflict resolution techniques
- Access badge distribution
- Interior and exterior patrol
- Identification verification
- Work ethic
- Reliability
Timeline
Security Officer/ Specialist
Fulton County Jail
03.2024 - 12.2024
Team Member
Chick-fil-A
01.2024 - 03.2024
Security Officer
Allied Universal Security Services
06.2022 - 01.2024
High School Diploma -
Miller Grove High School