Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Erica Horridge

Corinth,Tx

Summary

  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Waitress

Denny's Restaurant
12.2020 - 04.2021
    • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
    • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
    • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
    • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

In-Home Nanny

Self Employed Services
08.2014 - 07.2018
    • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
    • Enhanced children''s emotional well-being by providing consistent and nurturing care.
    • Supported families by managing household tasks such as laundry, cleaning, and errand running.
    • Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
    • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.

Shift Leader

SUBWAY®Restaurants
12.2016 - 06.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Waitress

IHOP
09.2013 - 02.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Carhop Server

Sonics Drive In
04.2013 - 09.2013
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.

Education

GED -

Fred Moore High School
Denton, TX
03.2024

Skills

  • Customer Service
  • Strong multitasking
  • Safe Food Handling
  • Cash Handling
  • Handling Complaints
  • Food safety understanding
  • Team Collaboration
  • Team Leadership
  • Staff Training and Development

Certification

Current and valid food handlers license.

Timeline

Waitress

Denny's Restaurant
12.2020 - 04.2021

Shift Leader

SUBWAY®Restaurants
12.2016 - 06.2017

In-Home Nanny

Self Employed Services
08.2014 - 07.2018

Waitress

IHOP
09.2013 - 02.2014

Carhop Server

Sonics Drive In
04.2013 - 09.2013

GED -

Fred Moore High School

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Erica Horridge