Erica Horton
Stockton,CA
Summary
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
24
24
years of professional experience
Work History
In Home Health Aide
UCP Of San Joaquin County
04.2024 - Current
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Administered prescribed medications under direction of physician.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
In home care
Res Care
03.2013 - 11.2015
- Maintained excellent attendance record, consistently arriving to work on time
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Program Manager
Community Builders
07.2005 - 10.2010
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
Manager/Co-Owner
Amador Screen Art's
02.2000 - 12.2009
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Prepared quotes for new products and services and composed budgets
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Education
Certified Phlebotomist -
Medical Aci career collage
Modesto, CAHigh School Diploma -
Franklin High School
Stockton, CASkills
- In-Home Care
- Indirect Patient Care
- Patient care monitoring
- Patient care services coordination
- Skilled in pre and post-op care
- Vital signs monitoring
- Dressing assistance
- Personal Hygiene Assistance
- Meal Preparation
- Feeding Assistance
- Housekeeping Duties
- Transfer Techniques
- Mobility Assistance
- Nutrition management
- Housekeeping
- Client documentation
- Mobility support
- Medication Administration
- Behavioral Management
- Documentation
- Interpersonal Communication
- Medication organization
- Behavior redirection
Timeline
In Home Health Aide
UCP Of San Joaquin County
04.2024 - Current
In home care
Res Care
03.2013 - 11.2015
Program Manager
Community Builders
07.2005 - 10.2010
Manager/Co-Owner
Amador Screen Art's
02.2000 - 12.2009
Certified Phlebotomist -
Medical Aci career collage
High School Diploma -
Franklin High School
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