Erica Horvath
Granger,IN
Summary
Dynamic Barber and Behavioral Health Technician with a proven track record at Indiana Center for Recovery. Recognized for exceptional customer service and advanced communication skills, effectively addressing complex patient needs. Skilled in crisis intervention and case documentation, fostering a safe and supportive environment for diverse populations. Highly motivated to enhance client experiences through creative problem-solving.
Overview
1
1
year of professional experience
Work History
Barber/Behavioral Health Technician
Indiana Center for Recovery
06.2025 - Current
- Consistently received positive performance reviews from guests.
- Consulted with clients to assess personal style preferences and unique needs.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Conducted client rounds to check on residents.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Education
Bachelor of Science - Addiction Counseling
Indiana Wesleyan University
Marion, IN08-2027
Indiana State Board of Cosmetology/Barber License - Cosmetology
Regency Beauty Institute
Mishawaka, IN08-2012
High School Diploma -
Mishawaka High School
Mishawaka, IN05-1997
Skills
- Cleaning and sanitation
- Hair coloring
- Customer service excellence
- Highly motivated self-starter
- Advanced communication skills
- Quick learner
- Case documentation
- Patient observation
- Multitasking and organization
- Conflict de-escalation
- Active listening
- Positive reinforcement
Timeline
Barber/Behavioral Health Technician
Indiana Center for Recovery
06.2025 - Current
Bachelor of Science - Addiction Counseling
Indiana Wesleyan University
Indiana State Board of Cosmetology/Barber License - Cosmetology
Regency Beauty Institute
High School Diploma -
Mishawaka High School