Erica Howell
Albertville
Summary
Knowledgeable with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Lead
Buffalo Wild Wings
04.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Communicated with health inspectors during inspections and resolved issues found.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Bartender
Buffalo Wild Wings
03.2023 - Current
- Built rapport with customers, fostering a welcoming atmosphere to enhance guest experience.
- Oversaw bar operations during peak hours, optimizing workflow for timely service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Buffalo Wild Wings
03.2023 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Resolved customer complaints swiftly, maintaining positive guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Dental Assistant
Dr. John Rutland
01.2022 - 03.2023
- Utilized dental software for scheduling appointments and billing processes.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
Machine Operator
Peco Foods
11.2017 - 03.2018
- Operated batter pro and breading machines
- Operating equipment required dumping 50 lbs. of flour every minute
- Able to break down and sanitize machinery
- Certified in Lock Out Tag Out
Quality Assurance Food Safety Technician
Pilgrims Pride Corp
07.2016 - 11.2016
- Performed Finished Product Standards evaluations
- Performed presentation evaluations
- Correlated with USDA
- Performed bone tests for MSC
- Fat Analysis
- pH Analysis
- PAA titrations
- Chlorine titrations
- HACCP evaluations
- Data entry
- Bird rinses for salmonella and campylobacter
Administrative Assistant
Pilgrims Pride Corp
05.2015 - 07.2016
- Managed supply inventory
- Data entry and trend analysis
- Scheduled deliveries and pickups
- Managed employee sales
- Reconciled cafeteria spending
- Maintained an electronic and hard copy file system
- General clerical duties
- Received and directed customers and visitors
- Managed the zero-based budget for the production departments
- Assisted the Coordinator of Operational Excellence
- Tracked product shipments
- Scheduled production runs
- Communicated brokers and salesmen
Chick-Fil-A Bagger
Pilgrims Pride Corp
01.2015 - 05.2015
- Operated a Cat bagging system
- Correlated with Quality Assurance
- Performed re-work
Education
Associate of Applied Science - Dental Assisting
Wallace State Community College - Hanceville
Hanceville, AL05.2022
High School Diploma -
Albertville High School
Albertville05.2014
Skills
- Computer Skills
- Customer service
- Cash handling
- Staff scheduling
- Quality assurance
- POS system operation
Certification
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Buffalo Wild Wings
04.2025 - Current
Bartender
Buffalo Wild Wings
03.2023 - Current
Server
Buffalo Wild Wings
03.2023 - Current
Dental Assistant
Dr. John Rutland
01.2022 - 03.2023
Machine Operator
Peco Foods
11.2017 - 03.2018
Quality Assurance Food Safety Technician
Pilgrims Pride Corp
07.2016 - 11.2016
Administrative Assistant
Pilgrims Pride Corp
05.2015 - 07.2016
Chick-Fil-A Bagger
Pilgrims Pride Corp
01.2015 - 05.2015
High School Diploma -
Albertville High School
Associate of Applied Science - Dental Assisting
Wallace State Community College - Hanceville