Erica Howland
Wetumpka,AL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Customer Advocate
Safelite Auto Glass
2020.01 - 2021.02
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Contacted outside providers on behalf of customers to help solve problems.
- Ordered parts from manufacturers to complete repairs
Associate Broker/ Office Manager
Alabama Homefinders
2019.06 - 2019.12
- Continually updated marketing materials to maintain a compelling brand image that attracted new clients and retained existing ones effectively.
- Handled daily duties for out-of-office agents, carefully maintaining business standards and quality levels.
- Proofed documents for grammar errors and to check accuracy of details.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
Branch Broker/ Property Manager
Action Property Mgmt, LLC Dba Montgomery Homes
2009.03 - 2019.06
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Prepared contracts and related documentation according to strict standards.
- Participated in ongoing professional development opportunities, staying current on industry advancements and enhancing skills to better serve clients.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Recorded cash, checks, and credit card transactions to complete customer payments.
- Maintained impeccable office organization.
- Notified customers of delinquent accounts. Pursued collection of outstanding balances. Negotiated payment plans.
- Advertised properties. Showed residential properties.
- Approved or denied prospective applicants. Prepared lease packets.
- Assisted in legal proceedings for property owners.
Disbursement Secretary
Parnell & Crum P.A.
2005.08 - 2009.01
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Disburse all loan packages, in addition to outgoing checks, documents to be recorded.
Education
High School Diploma -
Pittsford Mendon High School
Pittsford, NY06.1997
Skills
Customer services
Data entry skills
Documentation coordination
Problem-Solving
Time Management
Attention to Detail
Multitasking Abilities
Organizational Skills
Effective Communication
Problem Resolution
Professionalism
Timeline
Customer Advocate
Safelite Auto Glass
2020.01 - 2021.02
Associate Broker/ Office Manager
Alabama Homefinders
2019.06 - 2019.12
Branch Broker/ Property Manager
Action Property Mgmt, LLC Dba Montgomery Homes
2009.03 - 2019.06
Disbursement Secretary
Parnell & Crum P.A.
2005.08 - 2009.01
High School Diploma -
Pittsford Mendon High School
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