Erica Humphreys
Temecula,CA
Summary
Focused Case Manager with Admissions Coordinator experience skilled in delivering caring and compassionate support to address behavioral health issues. Excellent at crisis communication and deescalation. Focused on helping clients improve wellbeing and functioning by implementing client focused treatment plans and interventions. Hardworking, reliable and dedicated. Strong history of excellent communication with family members, patients, community and government agencies. Committed to following established treatment plan goals and interventions. Adept at liaising between patients and medical staff to maintain continuum of care. Compassionate Sound knowledge of addiction symptomatology and diagnosed mental disorders. Handles tasks effectively and communicates with tact and discretion. Experience in being an integral part of the multidisciplinary treatment team and coordinating care in the substance abuse and mental health treatment industry. Known for being an excellent advocate, having a positive attitude and consistently exceeding performance standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substance Abuse Counselor
MHS San Diego-North Inland Teen Recovery Center
San Marcos, CA
09.2021 - Current
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Service Coordinator-Mental Health Case Manager
Crestwood Behavorial Health
Fallbrook, CA
08.2019 - 09.2021
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Delivered client assessments for those struggling with addiction or mental health issues and implemented strategies based on client needs.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion in 124 bed IMD/MHRC facility.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Offered and documented treatment consent forms in patient health records.
- Encouraged patients to discuss experiences in group and individual settings.
- Recorded patient progress and treatment recommendations in PCC management system to be shared with medical providers, psychiatric consultant and other treating providers.
- Managed 16 patients while monitoring case and evaluating care plans.
- Facilitated on-site activities, support groups and outings for clients.
- Searched resident belongings prior to and during stays.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Treated clients and families with respect and dignity.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Applied de-escalation and limit-setting techniques to promote patient and staff safety.
- Assisted with patient restraint to create safe environment for patients and staff.
- Coordinated Interdisciplinary team meetings and discharge planning efforts between multidisciplinary treatment team
- Coordinated overall treatment plan implementation for patient on unit, worked closely with nursing staff to ensure continuity of care in treatment efforts
Clinical Case Manager
West Coast Recovery
Murrieta, CA
12.2017 - 08.2019
- Documented case notes daily and coordinated follow-up for seamless case management.
- Organized clinical documentation, treatment plans, and referrals.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Completed psychosocial evaluations and needs assessments.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Responded to requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Coordinated program referrals for community-based resources.
- Provided ongoing counseling to help patients deal with conditions and processes
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Admissions Coordinator
Wellness Counseling Vida Entera/West Coast Recovery
Lake Elsinore, CA
12.2017 - 08.2019
- Confirmed all insurance benefits met standards of admissions as dictated by policy
- Worked with Clinical Director and Operations Managers to develop and implement admissions policies for busy Co-Occurring Disorder facility with more than 30 beds
- Assisted in patient admission process based on federal and state laws
- Performed basic clerical duties, including document filing, bookkeeping and faxing
- Collaborated with multidisciplinary teams of Counseling, Nursing to ensure Individualized Patient care for primary Substance Abuse treatment
- Interpreted and communicated new or revised policies to staff
- Supervised and trained staff on proper intake procedure and protocol
- Collected and processed co-payments and out-of-pocket charges
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA)
- Counseled and mentored clients on substance use and life choices
- Ensured that clients and families were treated with respect and dignity
- Provided case management services, counseling, education and life-skills training to diverse, at-risk Client population
Residential Treatment House Manager
Alive Recovery
Murrieta, CA
02.2017 - 01.2018
- Supervised care for 12 Female Substance Abuse Clients in residential setting.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Ensured that clients and families were treated with respect and dignity.
- Established and maintained systems that safely met residents' needs.
- Provided case management services, counseling, education and life-skills training to diverse, at-risk female population.
- Scheduled patient admissions and discharges.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Accurately recorded and reported test results according to established procedures.
- Responsible for case management, and medication observation
Education
High School Diploma -
Beach High School
Santa Cruz, CA1998
CCAPP-RADT1
2018
Alcohol/Other Drug Studies - Alcohol/Other Drug Studies
Palomar College
San Marcos, CA09.2023
Skills
- High level of autonomy
- Confidential case documentation
- Addiction specialist
- Patient and family advocacy
- Small group instruction
- Conflict resolution
- Intervention strategies and techniques
- Assessment reports and other documentation
- Mental health evaluations
- Adept at treatment and discharge planning
- Psychopharmacology knowledge
- Multidisciplinary team collaboration
Certification
- RADT-1
- CPR certified through American Heart Association
- Professional Assault Crisis Training
Timeline
Substance Abuse Counselor
MHS San Diego-North Inland Teen Recovery Center
09.2021 - Current
Service Coordinator-Mental Health Case Manager
Crestwood Behavorial Health
08.2019 - 09.2021
Clinical Case Manager
West Coast Recovery
12.2017 - 08.2019
Admissions Coordinator
Wellness Counseling Vida Entera/West Coast Recovery
12.2017 - 08.2019
Residential Treatment House Manager
Alive Recovery
02.2017 - 01.2018
High School Diploma -
Beach High School
CCAPP-RADT1
Alcohol/Other Drug Studies - Alcohol/Other Drug Studies
Palomar College
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