ERICA HUNDLEY
Asheville,NC
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Proficiently manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
15
15
years of professional experience
Work History
Operations Manager
Throwin' Stones
09.2019 - Current
- Address customer concerns promptly, resolve issues efficiently to maintain high satisfaction ratings.
- Establish efficient order processing workflows enabling prompt order fulfillment while minimizing errors.
- Analyze sales data to identify trends, forecast future demand, and make inform purchasing decisions.
- Help maintain an organized stockroom by labeling shelves clearly, and designating specific areas for different products.
- Ensure accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Head Teller
Telco Community Credit Union
09.2012 - 09.2015
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Mentored junior tellers, fostering professional development and growth within the team.
- Promoted an inclusive team environment that fostered collaboration, continuous learning, and employee growth.
Phlebotomist
Mission Hospital
07.2012 - 09.2012
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Sales Associate
JC Penney
09.2010 - 07.2012
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Arts -
Asheville-Buncombe Technical Community College
Asheville, NC05-2026
Certification in Phlebotomy -
Mayland Community College
Burnsville, NC02.2012
High School Diploma -
North Buncombe High School
Weaverville, NC01-2011
Skills
- Employee relations and conflict resolution
- Workflow optimization
- Teamwork and collaboration
- Issue and complaint resolution
- Quick Learner Aptitude
- Task Prioritization
- Adaptable in learning new technologies
Timeline
Operations Manager
Throwin' Stones
09.2019 - Current
Head Teller
Telco Community Credit Union
09.2012 - 09.2015
Phlebotomist
Mission Hospital
07.2012 - 09.2012
Sales Associate
JC Penney
09.2010 - 07.2012
Certification in Phlebotomy -
Mayland Community College
Associate of Arts -
Asheville-Buncombe Technical Community College
High School Diploma -
North Buncombe High School
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