Erica Hunt
Bellmawr,NJ
Summary
Dynamic healthcare management professional recognized for driving productivity and operational efficiency. Expertise in strategic planning, regulatory compliance, and patient care coordination ensures optimal service delivery. Proven leadership skills foster teamwork and effective communication, enhancing performance in high-pressure environments. Committed to advancing healthcare quality through innovative problem-solving and streamlined processes.
Overview
17
17
years of professional experience
Work History
Health Center Administrator
AFC Urgent Care
Pennsauken, NJ
12.2021 - Current
- Oversaw the day-to-day operations of the health center, including personnel management, budgeting, patient scheduling, and quality assurance.
- Developed and implemented policies and procedures to ensure compliance with all local, state, and federal regulations governing health care facilities.
- Recruited, hired and trained new medical and facility staff.
- Maintained relationships with external vendors providing goods or services needed by the health center.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Created strategies to improve efficiency in processes related to patient billing and collections.
- Monitored staff performance to ensure high standards of customer service were maintained at all times.
- Collaborated with medical staff members in developing protocols for addressing various types of patient complaints or concerns.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Front Desk Experience Representative
Riverside Medical Group
Cherry Hill, NJ
12.2017 - 12.2021
- Support administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Compile physical and digital documents, charts and reports to meet business and patient need.
- Answer phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Schedule and confirm patient appointments for diagnostic, surgical and consultation services.
- Conduct patient intake interviews to collect medical information and insurance details.
- Manage customer complaints and rectified issues to complete satisfaction.
- Input customer data using Docutap or Epic software and made immediate updates to reflect room changes.
Shift Supervisor
ARAMARK Sports and Entertainment
Philadelphia , PA
12.2010 - 11.2017
Bank Teller
Citizens Bank
Philadelphia , PA
09.2007 - 12.2009
Education
Business
Triton Regional High School
Runnemede, NJ06.2006
Skills
- Mastered in Epic, Docutap, Experity, Solve and Athena systems
- Clinical operations
- Healthcare administration
- Medical clinical procedures
- Clinical care oversight
- Process implementation
- Quality assurance
- Professional networking
- Policy development
- Employee recruitment and hiring
- Staff supervision
- Operations management
References
References available upon request.
Timeline
Health Center Administrator
AFC Urgent Care
12.2021 - Current
Front Desk Experience Representative
Riverside Medical Group
12.2017 - 12.2021
Shift Supervisor
ARAMARK Sports and Entertainment
12.2010 - 11.2017
Bank Teller
Citizens Bank
09.2007 - 12.2009
Business
Triton Regional High School
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