ERICA HUNT
Norman Park,GA
Summary
Accomplished professional devoted to client needs. Focused on client success and support.
Overview
16
16
years of professional experience
Work History
Senior Admissions Counselor
Lindenwood University
St. Charles, MO
06.2023 - Current
- Collaborated with financial aid, academic advising, and various departments to enhance student experience.
- Guided prospective students through admissions processes and requirements.
- Reviewed applications and evaluated qualifications for admission decisions.
- Trained new admissions staff on recruitment policies, procedures, and best practices.
Career Services Specialist
Hacker U
Miami Gardens, Florida
08.2021 - 07.2023
- Developed career resources for students and alumni in technology fields.
- Facilitated workshops on resume writing and interview preparation techniques.
- Advised students on career paths and job search strategies tailored to tech roles.
- Coordinated employer networking events to connect students with industry professionals.
Senior Admissions Consultant
Independence University
03.2015 - 08.2021
- Coached representatives on enrollment techniques, enhancing program effectiveness.
- Utilized consultative sales strategies to assess student needs and demonstrate program value.
- Achieved highest sit rate in company at 83%.
- Mastered software and systems, improving data integrity and lead management processes.
Member Experience Associate
WellPoint, Anthem Blue Cross
Columbus, GA
05.2010 - 04.2014
- Assisted members with inquiries regarding health plan benefits and services.
- Educated members on EOB and plan coverage details.
- Completed pharmacy preauthorizations.
- Reviewed and processed medical claims for accuracy and completeness.
Education
Bachelor of Arts - Health Services Management
Independence University
Salt Lake City, UTAssociate of Arts - Human Services
Abraham Baldwin Agricultural College
Tifton, GASkills
- Claims processing
- Data analysis
- Customer relationship management
- Problem solving
- CRM software proficiency
- Data management
Skills Expertise
- Talent Acquisition & Recruiting
- Higher Education Admissions
- Customer Service & Relationship Management
- Consultative & Solution-Based Selling
- Staff Training & Development
- Operations Management
- Troubleshooting & Problem Solving
- Performance Evaluation & Reporting
- Interpersonal & Written Communication
Professional Highlights
- Achieved the highest retention rate for new enrollments at 83%.
- Consistently met and exceeded sales goals and KPIs.
Timeline
Senior Admissions Counselor
Lindenwood University
06.2023 - Current
Career Services Specialist
Hacker U
08.2021 - 07.2023
Senior Admissions Consultant
Independence University
03.2015 - 08.2021
Member Experience Associate
WellPoint, Anthem Blue Cross
05.2010 - 04.2014
Bachelor of Arts - Health Services Management
Independence University
Associate of Arts - Human Services
Abraham Baldwin Agricultural College