Erica Hutchinson
Hopewell Junction,NY
Summary
Detailed orientated worker that believes patients and their needs should come first. Energetic, self starter and great at multi tasking. I am a creative problem solver and I am able to adapt to changing demands as they are presented.
Overview
22
22
years of professional experience
Work History
Surgical Scheduler Coordinator
Nuvance Neurosciences
Poughkeepsie, NY
09.2023 - Current
- Schedules surgery for 5 neurosurgeons
- Obtains Authorizations for imaging
- Obtains Authorizations for Surgery
- Makes sure patients has all surgical testing appointments scheduled
- Answers phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Provided assistance with post-operative care plans according to physician's orders.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Scheduled follow-up appointments as designated by physician.
Practice Manager
Nuvance Neurosciences
Poughkeepsie, New York
10.2022 - 09.2023
- Responsible for providing leadership, management, and oversight to the medical practice. The Practice Manager works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and the patient experience while supporting the operations and clinical staff’s ability to provide safe, efficient, and patient-centered care. The Practice Manager is responsible for managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance.
- Manages the day-to-day operations of the medical practice including oversight of Schedulers, Prior Authorization Representatives, Registered Nurse, Licensed Practical Nurse, clerical support staff and clinical support staff
- Develops and implements short-term and long-term goals in conjunction with leadership to grow the business and increase market share based on Nuvance Health mission, vision, and values.
- Analyzes, measures, monitors, and meets key performance indicators (KPIs). Pro-actively resolves issues and addresses barriers preventing practice(s) from meeting objectives.
- Manages and monitors provider scheduling templates, On-Call Schedules, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Manage and monitor staffing levels to established system benchmarks, participate in staff hiring process, SBAR development, DRIVE Tool, staff orientation, performance reviews and any disciplinary action.
- Proactively solve problems, administrative issues, or patient complaints in a timely manner.
- Oversee the training and education of staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations.
- Ensures that all front-end processes are clear and well executed to support a positive patient experience as well as efficient and accurate billing.
- Holds monthly meeting with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members.
- Meets with providers monthly to review provider dashboard results, profit and loss statements and practice variances. Works collaboratively with Physician Leads to develop action plans for meeting or exceeding KPI, Quality Reporting and communicates these actions plans to clinicians. Ensures that all teams and all locations are informed and able to respond to changing goals and objectives.
- In conjunction with Medical Practice Leadership, develops capital needs list and reviews operating budgets and ensures that budgets are met.
- Manages and maintains medical practice physical plant, equipment, and inventory control.
- Provides oversite of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department.
- Provides guidance and assistance with scheduling new provider interviews, onboarding, and any health plan credentialing activities.
- Participates in HVI-W leadership meetings, employee engagement initiatives, goal setting, etc.
- Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).
Administrative Assistant
Nuvance Health Neurosciences
Poughkeepsie, New York
01.2022 - 10.2022
- Administrative assistant to Dr.Paul Wright head of the Neurosciences Division.
- Responsible for scheduling all of Dr.Wrights meetings.
- Managed Dr.Wrights Calendar
- Sent out all interoffice memos on behalf of Dr. Wright
- Responsible for scheduling practice monthly meetings and taking minutes.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Responsible for paying all Bills for the practice
- In charge of ordering supplies for all departments
- In charge of ordering any furniture needed for the department.
Surgery Scheduling Coordinator
Nuvance Neurosciences
Poughkeepsie, NY
01.2021 - 01.2022
Patient Service Representative
Nuvance Health Neurosciences
Poughkeepsie, NY
02.2020 - 01.2021
- Reviewed patient accounts for accuracy on a regular basis.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Maintained a clean and organized reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with the completion of medical forms and records.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Provided customer service by answering patient questions and addressing concerns.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with scheduling follow-up appointments according to provider availability.
- Verified insurance information, collected payments, and scheduled appointments.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Scanned documents into electronic health record system as needed.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Answered patient questions and fielded complaints to resolve issues.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
PSE Clerk
USPS
Wappingers Falls, NY
04.2019 - 04.2020
Billing Coordinator
Comprehensive Ambulance Billing
Fishkill, NY
06.2015 - 09.2019
- Reviewed past due accounts and contacted customers for payment arrangements.
- Billed out Medicaid claims for ambulette trips
- Appealed denied claims
- Developed and maintained positive relationships with customers through effective communication.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Generated detailed reports on billing activity for management review.
- Kept up-to-date with details of insurance plans and company requirements.
- Submitted claims to insurance companies.
Medical Receptionist
Pulse Md Urgent Care
Wappingers Falls, NY
11.2012 - 05.2015
- Handled all front end office operations which included, making sure site office was opened and closed each day.
- Trained all new staff as needed.
- Checked patients in and out, and collected copays.
- Scheduled appointments and verified insurance at the time of visit.
- Corrected claims as needed and resubmitted for accuracy of payments.
- Contacted patients regarding overdue accounts, which included sending out letters and collecting monies.
- Increased revenue and decreased accounts receivables by fifty percent.
Medical Receptionist
Orthopedic Associates Of Dutchess County
Poughkeepsie, NY
06.2009 - 01.2011
Medical Records/Medical Receptionist
The Children’s Medical Group
Poughkeepsie, NY
03.2002 - 03.2009
Education
High School Diploma -
Arlington High School
Lagrangeville, NYSkills
- HIPPA Certified
- Microsoft Office Suite
- Cerner
- E Clinical Works
- Insurance Verification
- Follow-up skills
- Medical Coding
- Office Administration
- Patient Scheduling
- Calendar Management
- Strong Organization
- Insurance pre-certifications
- Scheduling expertise
- Maintaining confidentiality
- Payment Collections
- Patient Relations
- Verifying insurance
- Correspondence Writing
Timeline
Surgical Scheduler Coordinator
Nuvance Neurosciences
09.2023 - Current
Practice Manager
Nuvance Neurosciences
10.2022 - 09.2023
Administrative Assistant
Nuvance Health Neurosciences
01.2022 - 10.2022
Surgery Scheduling Coordinator
Nuvance Neurosciences
01.2021 - 01.2022
Patient Service Representative
Nuvance Health Neurosciences
02.2020 - 01.2021
PSE Clerk
USPS
04.2019 - 04.2020
Billing Coordinator
Comprehensive Ambulance Billing
06.2015 - 09.2019
Medical Receptionist
Pulse Md Urgent Care
11.2012 - 05.2015
Medical Receptionist
Orthopedic Associates Of Dutchess County
06.2009 - 01.2011
Medical Records/Medical Receptionist
The Children’s Medical Group
03.2002 - 03.2009
High School Diploma -
Arlington High School
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