Erica Iavarone
Attleboro
Summary
Knowledgeable [Desired Position] with solid background in human services, specializing in client support and resource coordination. Successfully implemented community outreach programs and improved client satisfaction. Demonstrated expertise in crisis intervention and case management.
Overview
23
23
years of professional experience
Work History
BERS C
Department of Transitional Asst
02.2020 - Current
- Complete all eligibility activities effectively to ensure clients receive benefits in a timely manner. Completes casework efficiently, focusing on same day processing. Demonstrates high quality work in the processing of applications, re-evaluations and case maintenance. Apply appropriate state and federal policy, follow verification guidelines and make correct determinations of EA and SNAP quality control perspective. Utilizes department related system in an effective manner, including Beacon, MMIS, EDGE. Demonstrates an ability to listen speak and write in a manner that promotes an understanding with both colleges and clients, including adhering to all applicable policies and procedures related to clients with limited English proficiency and communication barriers. Reviews all case information necessary to prepare for a hearing. Advocates for clients in order to promote self sufficiency
BERSW A/B
Department of Transitional Asst
05.2015 - Current
- Assisted clients with determination of initial and ongoing eligibility for transitional assistance programs and employment services. Perform all SNAP casework in an action-based “first available worker”, through assigned queues in processing, phone and in-person. Ensure all task assigned are accurate and completed to the farthest point of completion. Conduct interactive interviews; utilizing the agency's PC based eligibility system. Obtain and verify information from all tasks related to case maintenance and case management, including assisting clients with additional assistance for benefits, referrals to other state agencies, health care providers and other resources to support individuals and families as necessary. Provide guidance, resources and placement assistance. Prepare and deliver explanations of eligibility decisions. Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.
Program Manager
FSRI
10.2002 - 06.2009
- Enforced rules and regulations to ensure the smooth and orderly operation of dormitory programs. Provided emergency first aid and summon medical assistance when necessary. Mediated interpersonal problems between residents, regular rounds to ensure that residents and areas are safe and secure. Served as liaisons between students, homes, schools, family services, child guidance counselors, courts, DCF, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty. Collaborated with other professionals to evaluate patients' medical or physical condition and to assess client needs. Advocated for clients or patients to resolve crises. Supervised 5-7 direct report staff per shift to assist with de-escalation of clients, problem solving and time management. Duties included scheduling, completing performance reviews and developing employee growth plans for all direct reports.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Education
BS -
Bridgewater State University
Bridgewater, Massachusetts05.2002
Skills
- Effective communicator
- Proficient in Beacon and DOR/EMT software
- Effective written communication
- Multicultural competence
- Interviewing skills
- Written and verbal communication
- Ethical practice
- Client support and assistance
- Problem-solving aptitude
- Time management abilities
- Eligibility requirements
Timeline
BERS C
Department of Transitional Asst
02.2020 - Current
BERSW A/B
Department of Transitional Asst
05.2015 - Current
Program Manager
FSRI
10.2002 - 06.2009
BS -
Bridgewater State University
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