Erica Immel
Summary
To obtain a position in a fast-paced environment utilizing my excellent customer service and communication skills to make a positive contribution to the organization. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in Wisconsin. Customer-oriented and hardworking individual with in-depth knowledge of title processing, and recordkeeping. Strong mathematical, customer service and data entry skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Vehicle Registration/Title Clerk
Lenz Sales & Service, inc
10.2022 - Current
- Process new titles into the correct Wisconsin Registration database to have a lien placed on the vehicle
- Register new vehicle plates when a customer is purchasing a new vehicle as well as transfer plates into the Wisconsin system
- Provide customers with proper information regarding how to register the vehicle in their State or County
- Respond to questions from customers and explain the title transfer process to them
- Respond to and resolve customer title issues, review records and identify mismatched or incorrect records
- Sign over titles to customers that are out of state and to be finalized
- Cancel vehicle warranties as needed
- Answer incoming phone calls and route calls to the appropriate person within the office
- Utilize phone skills to follow up with customers in need of any registration of vehicle, transfer of a title or secure where title is.
Administrative Assistant/Warranty Administrator/BDC
Holiday Automotive
04.2016 - 10.2022
- Guarantee each customer has a positive, pleasant experience aimed at ensuring their return and continued business
- Provide customers with proper information regarding any service and/or warranty repairs and rental agreements both in person and over the phone
- As Cashier processed all payments accurately and were applied to correct work order
- Submitted warranty claims electronically and followed the process from beginning to completion for all product lines, including maintaining technicians records assigned to repair
- Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns, set and confirm upcoming service appointments.
Administrative Assistant
Culligan Water
10.2015 - 04.2016
- Primary function as first contact with the customer via in person or on the phone
- This position allows me to interact with the customers to make sure they have a pleasant experience when using Culligan
- Enter and process credit card payments and cash receipts so end of day deposits balance
- Schedule service calls for customers, collect daily driver route tickets and schedule work upcoming orders, entering the information correctly into computer program.
Office & Event Support
Pit-Stop Portables
02.2015 - 10.2015
Auction Clerk
Badger State Auto Action
10.2012 - 10.2015
Shipping and Receiving Associate
Tobin Tool & Die
04.2013 - 07.2013
Education
Fond Du Lac High School
Fond Du LacOffice Assistant Program Classes -
Moraine Park Technical College
Fond Du Lac, WISkills
- Filing
- Spreadsheet Management
- Expense Reporting
- Data Entry
- Database Management
- Spreadsheets
- Clerical Support
- Appointment Scheduling
- Scheduling
- Computer Skills
- Records Administration
- Customer Relations
Timeline
Administrative Assistant/Vehicle Registration/Title Clerk
Lenz Sales & Service, inc
10.2022 - Current
Administrative Assistant/Warranty Administrator/BDC
Holiday Automotive
04.2016 - 10.2022
Administrative Assistant
Culligan Water
10.2015 - 04.2016
Office & Event Support
Pit-Stop Portables
02.2015 - 10.2015
Shipping and Receiving Associate
Tobin Tool & Die
04.2013 - 07.2013
Auction Clerk
Badger State Auto Action
10.2012 - 10.2015
Fond Du Lac High School
Office Assistant Program Classes -
Moraine Park Technical College
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