Erica Innis
New York,NY
Summary
Accomplished professional with a proven track record at the Department of Motor Vehicles, adept in networking and multitasking. Excelled in enhancing customer satisfaction and streamlining document management. Demonstrated leadership by supervising over 50 employees, significantly optimizing team collaboration and operational efficiency. Skilled in data entry and relationship building, consistently achieving and surpassing project goals.
Overview
18
18
years of professional experience
Work History
Motor Vehicle Representative 2
Department of Motor Vehicles
New York, NY
01.2025 - Current
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Accessing the Qmatic to keep knowledge of Reservations, wait time, motor vehicle representatives transaction time and alerts
Supervisor Motor Vehicle Representative
Department of Motor Vehicles
New York, NYs
04.2024 - 01.2025
- Directed and supervised team of 50+ employees in daily operations.
- Conducted monthly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintain accurate records of employee performance, attendance, and disciplinary actions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Completed probationary, quarterly and yearly reports on employees
Motor Vehicle Representative
Department of Motor Vehicles
New York, Ny
11.2021 - 04.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer transaction questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided accurate information about license suspensions and insurance services to customers.
- Completed transactions using different forms of payment.
- Created a trainee workbook to assist new employees in completing their transactions correctly.
School Safety Agent
New York Police Department
New York, NY
10.2018 - 01.2021
- Attended regular meetings with school administrators to discuss safety issues and potential solutions.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Maintained records of all security-related incidents including written reports and incident logs.
- Utilized scanning and metal detection equipment to eliminate possession of weapons.
- Greeted visitors upon entry into the building and ensured they were properly registered before being allowed into the school premises.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Supported community outreach initiatives by implementing school crisis and safety plan.
- Worked effectively in team environments to make the workplace more productive.
Senior Day Support Professional
Heartshare Human Services of NY
Brooklyn, NY
08.2012 - 10.2016
- Directed and supervised team of 4 employees in daily operations.
- Created individual goals focus on clients' wants and needs.
- Maintained job sites for clients to use their skills to earn a paycheck.
- Assisted clients with life skills such as meal preparation, personal hygiene, and budgeting.
- Conducted assessments of client needs and created individualized care plans.
- Organized field trips for clients to engage in leisure activities outside of the facility.
- Provided emotional support and counseling services to individuals experiencing distress or difficulty coping.
Day Support Professional
Heartshare Human Services of NY
New York, NY
10.2006 - 08.2012
- Worked effectively in team environments to make the workplace more productive.
- Prepared patients for self-management and decision-making responsibilities.
- Maintained accurate records of client progress and interactions.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
Education
Some College (No Degree) - Business Management
Borough of Manhattan Community College
New York, NYSkills
- Networking and relationship building
- Multitasking Abilities
- Team collaboration
- Professional correspondence
- Data entry
- Reliability
References
References available upon request.
Timeline
Motor Vehicle Representative 2
Department of Motor Vehicles
01.2025 - Current
Supervisor Motor Vehicle Representative
Department of Motor Vehicles
04.2024 - 01.2025
Motor Vehicle Representative
Department of Motor Vehicles
11.2021 - 04.2024
School Safety Agent
New York Police Department
10.2018 - 01.2021
Senior Day Support Professional
Heartshare Human Services of NY
08.2012 - 10.2016
Day Support Professional
Heartshare Human Services of NY
10.2006 - 08.2012
Some College (No Degree) - Business Management
Borough of Manhattan Community College
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