Summary
Overview
Work History
Education
Skills
Timeline
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Erica Iverson

Stockton,CA

Summary

Proven to excel in dynamic environments, I leveraged strong collaboration and task prioritization skills at the United States Post Office, enhancing team efficiency during peak seasons. Adept at balancing heavy workloads, my quick learning ability and strong work ethic have consistently improved customer satisfaction and operational productivity.

Overview

23
23
years of professional experience

Work History

Seasonal Worker

United States Post Office
10.2019 - 01.2020
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.

Administrative Assistant

Santa Clara County Fair
02.2004 - 11.2004
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Patient Service Representative

Camino Medical Group
06.2001 - 11.2001
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Answered incoming calls, scheduled appointments and filed medical records.

Receptionist

Bovis Lend Lease
07.1997 - 03.2001
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Organized, maintained and updated information in computer databases.
  • Answered central telephone system and directed calls accordingly.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

High School Diploma -

Oak Grove High School
San Jose, CA
06-1995

Skills

  • Quick Learner
  • Strong Work Ethic
  • Collaboration
  • Task Prioritization
  • Dependable and Hardworking
  • Heavy Lifting

Timeline

Seasonal Worker

United States Post Office
10.2019 - 01.2020

Administrative Assistant

Santa Clara County Fair
02.2004 - 11.2004

Patient Service Representative

Camino Medical Group
06.2001 - 11.2001

Receptionist

Bovis Lend Lease
07.1997 - 03.2001

High School Diploma -

Oak Grove High School

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Erica Iverson