Barbara Andrews
Charlotte,NC
Summary
Focused Assistant Community Manager promoting a background in maintaining high standard of customer service and morale. Possessing conflict resolution and decision making skills to ensure a peaceful and safe community. Looking to tackle new challenges with an organization that acknowledges exceptional client and project management skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager / Resident Experience Manager
Lantower Residential
Charlotte, NC
12.2023 - Current
- Develop and implement effective strategies and improved solutions for managing resident experience and expectations.
- Manage all resident concerns by deescalating and utilizing conflict resolution.
- Facilitate weekly meetings to discuss community, resident, and operations issues and concerns. Provide updates regarding policies, business practices, training, and company initiatives.
- Conduct Pre- and Post-move out inspections of all units and document all damages to be charged on final account statements.
- Create purchase orders and process invoices.
- Assist with financial reporting as necessary.
- Oversee and manage resident experience team.
Assistant Community Manager
Hawthorne Residential Partners
Cornelius, NC
05.2022 - 12.2023
- Oversee the payment collection processes, including late letters, collections, and evictions.
- Credit and reverse charges on accounts.
- Contribute to the leasing process through tours and responding to email and phone call leads
- Contribute to achieving occupancy expectations through leasing and renewals.
- Process move-ins and move-outs, as well as process all deposit accounting.
- Effectively lead the team in the absence of the community manager.
- Set team weekly goals and prioritize work to ensure optimal performance of the community.
- Plan and coordinate monthly resident events.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Bartender
Nick and Mike's Bar & Grill
Concord, NC
01.2022 - 05.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
Retail Store Manager
Sunglass Hut
Charlotte, NC
04.2019 - 06.2021
- Boosted monthly sales and exceeded conversion and sales comp goals.
- Oversaw employee performance trackers and set improvement strategies with each associate.
- Recruited, trained and managed a team of 7+ employees.
- Organized and updated employee schedules to optimize coverage for customer demands.
- Managed daily operations such as purchasing, inventory control, merchandising and product distribution tasks.
Shift Leader, Kiosk Attendant, Server, Bartender
The Heldrich Hotel
New Brunswick, NJ
08.2013 - 10.2019
- Led and motivate a team of five.
- Allocated which kiosks each employee would be attending daily.
- Resolved customer complaints and reported issues to management.
- Generated equipment requisitions for all events.
- Counted inventory, documented and resolved discrepancies to keep system accurate and current.
- Served food and bartend during conference and social events.
Education
Some College (Associates Degree): Communications -
Rutgers State University, Rutgers University
05.2013
Skills
- Business planning
- Sales tracking
- Resolution-oriented
- Coaching
- Yieldstar/ AIRM/ Knock
- Microsoft/ Marq/ Excel
- Bartending
- Customer Service
Timeline
Assistant Manager / Resident Experience Manager
Lantower Residential
12.2023 - Current
Assistant Community Manager
Hawthorne Residential Partners
05.2022 - 12.2023
Bartender
Nick and Mike's Bar & Grill
01.2022 - 05.2022
Retail Store Manager
Sunglass Hut
04.2019 - 06.2021
Shift Leader, Kiosk Attendant, Server, Bartender
The Heldrich Hotel
08.2013 - 10.2019
Some College (Associates Degree): Communications -
Rutgers State University, Rutgers University
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