Erica Jackson
Muskegon
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Life Circles Pace
04.2023 - Current
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Homecare Coordinator
Life Circles Pace
02.2023 - Current
- Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Monitored patients'' progress and adjusted care plans accordingly for optimal results.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Contributed to continuous process improvements within the organization through proactive problem-solving efforts.
- Collaborated with interdisciplinary team members for comprehensive patient-centered care approach.
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Staffing Coordinator, Nursing Administration
Trinity Health Partners/ Mercy
04.2021 - 04.2023
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Answered and managed multiple phone lines.
- Provided Nursing and CNA staff for 10 floors in the hospital.
- Managed attendance points for staff call ins.
- Completed daily looking ahead numbers for staff.
- Printed and sent all staffing to floors in the hospital
- Documented all shift pickups
- Communicated with Unit Managers about staffing needs
- Text out for help to fill open shifts
- Maintained multiple phone lines for example call of line,pickup line,sick line and FML line.
- Organized staffing sheets
- Trained newly hired Nursing Staffing Coordinators
Education
No Degree - Licensed Practical Nurse Certificate
ATS Institute of Technology
Chicago, IL01-2013
High School Diploma -
Whitehall Senior High
Whitehall, MI06-2001
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Dependable
- Professional
- Team Oriented
Timeline
Certified Nursing Assistant
Life Circles Pace
04.2023 - Current
Homecare Coordinator
Life Circles Pace
02.2023 - Current
Staffing Coordinator, Nursing Administration
Trinity Health Partners/ Mercy
04.2021 - 04.2023
No Degree - Licensed Practical Nurse Certificate
ATS Institute of Technology
High School Diploma -
Whitehall Senior High
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