Erica Jackson
Kansas City,MO
Summary
Dynamic and adaptable professional with exceptional customer service skills honed at Holiday Inn Suites. Proven ability to manage high-volume events while ensuring guest satisfaction through effective communication and attention to detail. Reliable team player with strong time management and food handling expertise, dedicated to creating memorable dining experiences.
Overview
25
25
years of professional experience
Work History
Banquet and Restaurant Server
Holiday Inn Suites
Kansas City, KS
09.2025 - Current
- Delivered exceptional customer service in high-volume banquet settings.
- Assisted with setup and breakdown of event spaces for conferences and gatherings.
- Collaborated with kitchen staff to ensure timely food service during events.
- Managed guest inquiries, providing menu recommendations and addressing concerns promptly.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out professional service, retaining polite and friendly approach at all times.
- Established rapport with guests through genuine interactions and attentiveness to their needs, creating a memorable dining experience for each patron.
- Collaborated with kitchen staff for seamless communication of special dietary requests, leading to increased customer satisfaction.
- Adapted quickly to changing needs during events, ensuring seamless operations.
- Maintained cleanliness and organization of dining areas throughout shifts.
Cook's Assistant
Anthem Memory Care Center
Kansas City, KS
12.2022 - 09.2025
Cosmetologist
Self-employeed
Kansas City, MO
03.2001 - 03.2022
Cook
Hawaiian Bros
Kansas City, MO
04.2021 - 11.2021
Education
High School Diploma -
Ruskin High School
Kansas City, MOSkills
- Adaptable and flexible
- Reliable and punctual
- Exceptional customer service
- Cleanliness and hygiene
- Positive attitude
- Customer service
- Time management
- Attention to detail
- Cleaning and sanitizing
- Multitasking and organization
- Understanding of restaurant layout
- Order taking accuracy
- Team collaboration
- Cash handling
- Flexible schedule
- Running orders
- Bussing and table resets
- Proper food handling
- Event setup and breakdown
- Food service
- Cooking
Timeline
Banquet and Restaurant Server
Holiday Inn Suites
09.2025 - Current
Cook's Assistant
Anthem Memory Care Center
12.2022 - 09.2025
Cook
Hawaiian Bros
04.2021 - 11.2021
Cosmetologist
Self-employeed
03.2001 - 03.2022
High School Diploma -
Ruskin High School