Erica Jacob
Luling,LA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Secretary
St. Charles Parish Sheriff's Office
Hahnville , LA
12.2021 - Current
- Organized and maintained confidential files and records.
- Prepared agendas for meetings and took minutes.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors warmly and provided assistance as needed.
- Inputted data accurately into computer systems in order to generate reports or tracking documents.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Handled mail distribution duties such as sorting out incoming mail or packages for delivery or pickup.
- Scheduled appointments, managed calendars, and organized events.
Patient Access
Children's Hospital
New Orleans , LA
05.2019 - 12.2021
- Collected copayments from patients at time of visit, accurately entered payment information into the computerized billing system, and reconciled daily cash transactions.
- Processed referrals for specialist care services according to established protocols.
- Scanned documents into an electronic health record system for permanent storage.
- Explained hospital policies and procedures to new patients prior to registration.
911 Communication's Specialist
St. Charles Sheriff's Office
Hahnville, LA
08.2014 - 01.2019
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Answered emergency and non-emergency calls.
- Dispatched officers in the field for law enforcement, fire, and EMS.
Education
High School Diploma -
Hahnville High School
Hahnville. La05-2012
Skills
- Administrative Support
- Spreadsheet development
- Minute Taking
- Scheduling and calendar management
- File Organization
- Meeting Coordination
- Supply Management
- Verbal Communication
Certification
- CPR Certified
Timeline
Administrative Secretary
St. Charles Parish Sheriff's Office
12.2021 - Current
Patient Access
Children's Hospital
05.2019 - 12.2021
911 Communication's Specialist
St. Charles Sheriff's Office
08.2014 - 01.2019
High School Diploma -
Hahnville High School
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