Erica Jamerson
Lexington,SC
Summary
Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Highly-motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Service & Support Representative
AMAROK
Columbia, SC
08.2022 - Current
- Provided technical support and resolutions to customers and technicians via phone and email in a timely manner.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored customer accounts to ensure continued satisfaction.
Assistant Customer Service Manager
Food Lion
Lexington, SC
07.2021 - 08.2022
- Manage all Front End operations and supervise the performance of all responsibilities of department associates.
- Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses.
- Resolved escalated customer issues in a timely manner.
- Maintain solid communications with the management team, all associates in the store and throughout the organization.
- Support the management and duties of store operations to meet financial and sales goals.
Customer Service Lead
Food Lion
Lexington, SC
10.2018 - 07.2021
- Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
- Maintain alertness and calls for assistance when needed to service customers per service standards.
Cashier
Food Lion
Lexington, SC
06.2018 - 10.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
Biology
University of South Carolina - Aiken
Aiken, SCSkills
- Team Collaboration
- Attention to Detail
- Escalation Management
- Documentation and Reporting
- Computer Skills
- Technical Support
- Customer Service
- Records Management
- Process Improvements
- Strong Work Ethic
- Multitasking and Organization
- New Employee Training
References
References available upon request.
Timeline
Service & Support Representative
AMAROK
08.2022 - Current
Assistant Customer Service Manager
Food Lion
07.2021 - 08.2022
Customer Service Lead
Food Lion
10.2018 - 07.2021
Cashier
Food Lion
06.2018 - 10.2018
Biology
University of South Carolina - Aiken
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