Open To Work
Erica James
Chicago,IL
Work Preference
Skills
- Risk assessment and compliance monitoring
- Crisis intervention and conflict resolution
- Case management and supervisory skills
- Report preparation and time management
- Effective communication and court procedures
Timeline
Caseload Officer
Adult Probation Department
05.2022 - 12.2025
Pretrial Post Release Officer
Adult Probation Department
06.2021 - 05.2022
Residential Treatment Specialist
Lawrence Hall Youth Service
02.2020 - 06.2021
Security Specialist
Heartland Alliance
06.2019 - 02.2020
Correctional Officer
Westville Correctional Facility
07.2017 - 07.2019
Pharmacy Technician -
Chicago Job Corps
High School Diploma -
Prologue High School
Criminal Justice Master’s Degree - Criminal Justice
Chicago State University
Alpha Phi Sigma National Criminal Justice Honor Society - Criminal Justice
Chicago State University
Criminal Justice Bachelor’s Degree - Criminal Justice
Chicago State University
Associate of Arts - Criminal Justice
Harold Washington College
Summary
Dynamic Caseload Officer with extensive experience in risk assessment and compliance monitoring within the Adult Probation Department. Proven track record in crisis intervention and conflict resolution, enhancing team performance and increasing case management efficiency. Skilled in preparing comprehensive reports that ensure accurate documentation and facilitate effective communication with judicial entities. Committed to fostering a supportive environment that promotes rehabilitation and accountability among clients.
Work History
Caseload Officer
Adult Probation Department
Chicago, USA
05.2022 - 12.2025
- Conducted 5 to 10 risk assessments daily to evaluate probationer needs and progress.
- Coordinated referrals for counseling and rehabilitation services for probationers.
- Administered DNA, alcohol, and urinalysis tests to comply with court orders.
- Notified courts of infractions, status updates, term dates, and condition clarifications.
- Ensured security and confidentiality of sensitive information at all times.
- Supervised probationers during community service assignments, monitoring compliance closely.
Pretrial Post Release Officer
Adult Probation Department
Chicago, USA
06.2021 - 05.2022
- Supervised over 125 adult offenders to ensure adherence to probation requirements.
- Prepared status and non-compliance reports for review.
- Generated arrest history reports using I-clear, clerks, traffic, and inmate locator tools.
- Organized company files with document management system for easy access and updates.
- Guided junior staff in case management best practices to enhance efficiency.
- Maintained comprehensive case files, updating records in the management system.
Residential Treatment Specialist
Lawrence Hall Youth Service
Chicago, USA
02.2020 - 06.2021
- Led AM, PM, or Overnight Shift operations to ensure safety and support for over 25 residents.
- Implemented crisis intervention strategies to de-escalate conflicts promptly.
- Advocated for clients by coordinating services and addressing emergencies in crisis situations.
- Prepared and maintained accurate treatment records and reports for compliance.
- Facilitated transportation of program youth to school, appointments, court dates, and home visits.
Security Specialist
Heartland Alliance
Chicago, USA
06.2019 - 02.2020
- Responded immediately to security breaches and safety incidents, including physical altercations and attempts to abscond.
- Monitored 15 or more surveillance systems to ensure facility safety and compliance with regulations.
- Assisted in developing disaster recovery plans to maintain business continuity during attacks or failures.
- Escorted individuals requiring personal protection to designated locations for secure transport.
- Deterred criminal activity, vandalism, and misconduct through visible security presence at facilities.
- Detected emergencies through keen observation and listening skills to respond swiftly to alarms.
Correctional Officer
Westville Correctional Facility
Chicago, USA
07.2017 - 07.2019
- Managed conflict resolution and negotiated solutions between inmates to maintain safety in facility.
- Participated in development and execution of escape prevention plans and emergency evacuation procedures.
- Transported prisoners securely between facilities and court hearings using restraint-equipped vehicles.
- Applied non-violent response techniques and physical restraints during critical incidents.
- Trained new Correctional Officers on safety protocols and techniques for handling challenging situations.
- Conducted head counts for 150 men, verifying cell occupancy to identify missing inmates.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Criminal Justice Master’s Degree - Criminal Justice
Chicago State University
Chicago, IL05.2020
Alpha Phi Sigma National Criminal Justice Honor Society - Criminal Justice
Chicago State University
Chicago, IL11-2018
Criminal Justice Bachelor’s Degree - Criminal Justice
Chicago State University
Chicago, IL05.2017
Associate of Arts - Criminal Justice
Harold Washington College
Chicago, IL12-2011
Pharmacy Technician -
Chicago Job Corps
Chicago, IL11.2005
High School Diploma -
Prologue High School
Chicago, IL08.2003
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Documented and resolved conflict which led to positive results.
Overview
8
8
years of professional experience
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Full Professional