Erica James
Millington,USA
Summary
Dynamic and self-motivated professional with a strong focus on people-oriented communication and collaboration. Proven analytical and teamwork skills, complemented by quick adaptability to new environments, enhance the ability to drive team success. Committed to continuous learning and professional growth, bringing a positive attitude and dedication to achieving shared goals. Seeking opportunities that foster development while contributing effectively to organizational success.
Overview
15
15
years of professional experience
Work History
School Bus Driver
Durham School Bus Services
Millington, TN
08.2024 - Current
- Ensured student safety and compliance with traffic regulations during daily bus routes.
- Conducted routine vehicle inspections to maintain operational safety and reliability.
- Communicated effectively with parents and school staff regarding transportation schedules and changes.
- Managed behavior of students onboard, fostering a positive environment for all passengers.
- Implemented emergency response procedures, enhancing student safety during unforeseen situations.
- Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
- Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
- Participated in ongoing professional development opportunities to stay current on industry best practices and regulations related to pupil transportation services.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Assistant Photographer
Shelby Images
Collierville, TN
08.2023 - Current
- Provided customer service for inbound and outbound call inquiries.
- Assisting with daily work task.
- Input data.
- Navigate to various locations where photo shoots are scheduled.
- Collaborated with lead photographer to execute creative concepts and themes.
- Assisted in capturing high-quality images for diverse client projects.
- Set up and broke down photography equipment efficiently during on-location shoots, saving valuable time.
- Edited photos using advanced software tools, ensuring the highest quality final product.
- Edited, toned, captioned, and uploaded photographs for publication.
Professional Cleaner
Two Chicks and a Broom
Memphis, TN
12.2022 - 08.2023
- Maintained cleanliness in residential and commercial spaces, ensuring high standards of hygiene.
- Utilized industry-standard cleaning equipment and eco-friendly products for efficient results.
- Developed and implemented cleaning schedules tailored to client needs.
- Trained new staff on best practices for safety and cleaning procedures.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Delivered quality customer service to address urgent needs and cleaning requests.
Merchandise Stocker
Walmart
Millington, TN
09.2021 - 11.2022
- Received and organized merchandise shipments efficiently to maintain inventory accuracy.
- Stocked shelves systematically, ensuring optimal product placement for customer accessibility.
- Conducted regular inventory counts to identify discrepancies and support replenishment efforts.
- Collaborated with team members to streamline stock organization processes, enhancing workflow efficiency.
- Trained new staff on proper stocking techniques and safety protocols to promote a safe work environment.
- Assisted in implementing inventory management systems that improved tracking and ordering processes.
- Monitored product expiration dates to ensure compliance with safety standards and minimize waste.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
Store Manager
Neighborhood Title Loan
Memphis, TN
05.2016 - 07.2021
- Oversaw daily operations to ensure compliance with company policies and regulatory requirements.
- Developed and implemented strategies to enhance customer service experiences and increase client retention.
- Trained and mentored staff on sales techniques and loan processing procedures to maximize team performance.
- Analyzed market trends to identify growth opportunities and adjust product offerings accordingly.
- Implemented operational improvements that streamlined workflows, reducing processing times significantly.
- Collaborated with corporate leadership to align local business initiatives with overall company goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Front Desk Agent
Comfort Suites
Cordova, TN
06.2015 - 06.2016
- Managed guest check-ins and check-outs efficiently, ensuring seamless service delivery.
- Addressed guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Monitored inventory levels of supplies and amenities, ensuring availability for guest needs.
- Collaborated with housekeeping to maintain room readiness standards, optimizing guest experience.
- Developed strong relationships with guests, encouraging repeat visits through personalized service initiatives.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Answered multi-line phone system and enthusiastically greeted callers.
Registered Dental Assistant
Comfort Zone Dental
Cordova, TN
08.2011 - 06.2015
- Performed chairside assistance during dental procedures, enhancing workflow efficiency.
- Coordinated patient scheduling and follow-up appointments to optimize clinic operations.
- Managed sterilization of instruments and maintained compliance with safety protocols.
- Assisted in patient preparation and education on oral hygiene practices.
- Trained new staff on office procedures and best practices for patient care.
- Monitored inventory levels and ordered supplies to ensure uninterrupted service delivery.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Typed patient data into computer system while following privacy laws and maintaining high-level accuracy.
Education
Certification - Dental Assistant
Concorde Career College
Memphis, TN08-2011
Skills
- Dental assisting
- Hospitality services
- Computer skills
- Communication skills
- Customer service
- Conflict management
- Time management
- Cash handling
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Logistics expert
- Behavior management
- Punctuality
- Great attitude
- Attention to detail
Timeline
School Bus Driver
Durham School Bus Services
08.2024 - Current
Assistant Photographer
Shelby Images
08.2023 - Current
Professional Cleaner
Two Chicks and a Broom
12.2022 - 08.2023
Merchandise Stocker
Walmart
09.2021 - 11.2022
Store Manager
Neighborhood Title Loan
05.2016 - 07.2021
Front Desk Agent
Comfort Suites
06.2015 - 06.2016
Registered Dental Assistant
Comfort Zone Dental
08.2011 - 06.2015
Certification - Dental Assistant
Concorde Career College
Profile Summary
- My previous work history has involved proficient computer skills, providing customer care, conflict resolution and assisting others. I am able to communicate instructions clearly, as well as receive them. Once I learn all duties and the responsibilities of my job task, I look to take on additional tasks. Overcoming challenges is something that interests me in the workplace.
- Authorized to work in the US for any employer