Erica Janifer
Fort Washington ,MD
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
17
17
years of professional experience
Work History
Assistant Director
First Steps Academy
Tysons Corner, Virginia
05.2024 - Current
- Oversee the daily operations of the childcare center, ensuring a safe and nurturing environment for children.
- Review employee performance, and provide ongoing feedback and coaching to drive performance improvement.
- Facilitate team meetings to discuss progress, and address challenges.
- Support recruitment and training processes for new staff members.
- Facilitate communication between department heads and senior management to align objectives.
- Provide leadership and mentoring to newly hired employees on company programs.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Participated in networking events to promote organizational interests.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Ensure compliance with safety regulations across all personnel to maintain standards.
- Evaluated existing systems and processes in order to recommend improvements.
- Organized team activities to strengthen camaraderie and improve workplace culture.
- Created and enforced processes to boost company productivity.
Community Events and Partnerships Manager
Martha's Table
Washington , DC
04.2018 - 05.2024
- Coordinated schedules and timelines for diverse events to ensure seamless execution.
- Developed innovative event concepts and themes to boost attendee engagement.
- Managed logistics and operations for annual anchor and community events.
- Created post-event reports to evaluate effectiveness and guide future planning.
- Designed promotional strategies to publicize events and enhance community partnerships.
- Negotiated price quotes with catering services and vendors to optimize budgets.
- Verified compliance of event facilities with partner requirements through thorough inspections.
- Trained and supervised event staff, ensuring timely completion of all tasks.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
Store Manager
Martha's Table
Washington , DC
12.2015 - 04.2018
- Managed inventory control and cash procedures, ensuring accurate daily financial reconciliation.
- Cultivated strong client relationships through effective issue resolution and communication skills.
- Designed staff schedules based on customer forecasts and service requirements, optimizing workforce efficiency.
- Oversaw store operations, including opening and closing procedures, to maintain smooth functioning.
- Trained and mentored new employees, fostering a knowledgeable and efficient team.
- Rotated merchandise displays to promote new products and enhance customer engagement.
- Maintained optimal inventory levels and organized backroom for efficient stock management.
- Maximized sales while minimizing shrinkage through exceptional customer service practices.
Family Engagement Manager
Excel Academy Public Charter School
Washington , DC
08.2008 - 12.2015
- Established rapport with children and families to enhance communication regarding needs.
- Guided families through social services, securing essential benefits and support resources.
- Facilitated family meetings to foster collaboration among members.
- Coordinated family engagement at the school and in the community through tours, community events, information sessions, and home visits.
- Conducted outreach to families and community partners to identify behavioral solutions.
- Planned and managed workshops for parents on academic success strategies.
- Supported school leadership in developing plans for ongoing family engagement and events.
- Collaborated with school staff, parents, and mental health providers for integrated services.
- Fostered relationships with community-based youth organizations, elected officials, community members, school leaders, and faith organizations.
- Ensured compliance with legal regulations during all phases of engagements.
- Documented best practices for engagement management processes across the organization.
Education
Some College (No Degree) - Business
Strayer University 1995-1997
Washington DCSkills
- Canva and Microsoft Office
- Vendor relationship management
- Event planning and logistics
- Crisis management
- Schedule management
- Records management
- Community engagement strategies
- Program operations oversight
Timeline
Assistant Director
First Steps Academy
05.2024 - Current
Community Events and Partnerships Manager
Martha's Table
04.2018 - 05.2024
Store Manager
Martha's Table
12.2015 - 04.2018
Family Engagement Manager
Excel Academy Public Charter School
08.2008 - 12.2015
Some College (No Degree) - Business
Strayer University 1995-1997
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