ERICA JAQUEZ
El Paso,TX
Summary
Motivated healthcare professional with strong patient care and customer service experience seeking a position to provide compassionate care and patient support in a healthcare environment.
Overview
12
12
years of professional experience
Work History
Office Assistant
Sunflower Home Care
02.2025 - 07.2025
- Maintained an organized filing system, ensuring easy access to important documents and efficient record-keeping practices within the office.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Supported billing and accounting processes, contributing to financial health of office.
- Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Care Provider
Imperial Home Health
11.2024 - 04.2025
- Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with mobility needs, using proper body mechanics to prevent injury while transferring or repositioning them.
- Used company software and databases to maintain records of services performed and patient conditions.
- Improved family members'' peace of mind by consistently updating them on the client''s health status and addressing any concerns.
- Improved patients' comfort with massage and application of topical treatments.
- Managed household tasks such as meal preparation, cleaning, laundry, and grocery shopping to maintain a comfortable living environment for clients.
Home Care Provider
San Lorenzo Home Health
10.2024 - 01.2025
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Medical Assistant
Rio Grande Urology
09.2020 - 12.2022
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Placed laboratory tests and scan results in EMR for provider review.
- Collected and labeled patient urine specimens and delivered them to the laboratory for testing in accordance with clinical protocols.
- Supported patient intake processes and managed electronic health records efficiently.
- Assisted physicians with in office procedures such as cystoscopies, vasectomies, prostate biopsies, foley and suprapubic catheter insertions for male and female patients, ensuring sterile technique and patient comfort.
- Administered intramuscular testosterone injections to male patients.
- Assisted with intravesical therapy procedures by administering bladder instillations such as Bacillus Calmette-Guérin (BCG) immunotherapy via catheter.
- Sterilized and autoclaved surgical instruments to maintain infection control and ensure a safe clinical environment.
- Educated patients on urological procedures and treatment plans to enhance understanding.
Lead Medical Assistant
Academic Urology & Urogynecology of AZ
01.2018 - 07.2020
- Supervised and trained medical assistants and support staff on urology procedures, clinical protocols, and patient care standards.
- Assisted providers with urologic procedures, including Foley and suprapubic catheter insertions, cystoscopies, bladder scans, and intravesical instillations (BCG and chemotherapy).
- Administered intramuscular testosterone injections and other prescribed medications under provider supervision.
- Collected urine specimens and prepared samples for urinalysis, culture, and cytology testing; ensured accurate documentation and timely laboratory delivery.
- Managed patient flow, rooming, and preparation for procedures to ensure efficient clinic operations.
- Sterilized and autoclaved surgical instruments following infection control and OSHA standards.
- Monitored and maintained inventory of medical and surgical supplies, ensuring readiness for daily procedures.
- Coordinated patient education on urologic procedures, post-care instructions, and medication administration.
- Maintained accurate EMR documentation, including vital signs, patient history, and procedure notes.
- Supported providers during in-office procedures, ensuring sterile technique and patient safety.
Medical Assistant
Physicians Group
10.2013 - 12.2016
- Roomed patients, obtained and documented vital signs, medical history, and chief complaints in the EMR system.
- Assisted providers with physical exams, minor procedures, and routine diagnostic tests.
- Administered injections, immunizations, and medications as ordered by the provider.
- Collected and prepared laboratory specimens, including blood, urine, and swabs, for analysis or external testing.
- Performed EKGs, vision screenings, and other in-office diagnostic procedures.
- Provided patient education on medications, chronic disease management, and preventive care.
- Maintained exam rooms by cleaning, restocking, and ensuring all equipment was sterilized and ready for use.
- Scheduled appointments, processed referrals, and coordinated follow-up visits and lab results.
- Supported front office operations, including answering phones, verifying insurance, and assisting with patient check-in/out..
Education
Diploma - Medical Assisting
Brookline College
Phoenix, AZ11.2010
Skills
- Vital signs
- Phlebotomy
- Injections
- Foley catheter placement
- Triage
- Surgical assistance
- Sterilization of surgical instruments
- EMR systems
- Data entry
- Scheduling
- Insurance verification
- Medical records management
- HIPAA compliance
- Patient education
- Bilingual communication
- Conflict resolution
- Time management
- Elder care
- Mobility assistance
- Medication reminders
- Meal preparation
Skills
Vital signs, Phlebotomy, Injections, Foley catheter placement, Triage, Surgical assistance, Sterilization of surgical instruments, EMR systems, Data entry, Scheduling, Insurance verification, Medical records management, HIPAA compliance, Patient education, Bilingual communication, Conflict resolution, Time management, Elder care, Mobility assistance, Medication reminders, Meal preparation
Personal Information
- Relocation: Willing to relocate
- Work Permit: Authorized to work in the U.S.
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Office Assistant
Sunflower Home Care
02.2025 - 07.2025
Care Provider
Imperial Home Health
11.2024 - 04.2025
Home Care Provider
San Lorenzo Home Health
10.2024 - 01.2025
Medical Assistant
Rio Grande Urology
09.2020 - 12.2022
Lead Medical Assistant
Academic Urology & Urogynecology of AZ
01.2018 - 07.2020
Medical Assistant
Physicians Group
10.2013 - 12.2016
Diploma - Medical Assisting
Brookline College