ERICA JARRETT
Margate
Summary
Dynamic and compassionate Case Manager/Counselor with extensive experience in counseling, team management, and resource coordination across diverse settings. Renowned for expertise in crisis intervention and conflict resolution, coupled with a strong aptitude for client advocacy. Adept at collaborating with interdisciplinary teams to craft and execute individualized care plans that effectively address client needs. Possesses exceptional communication, organizational, and leadership skills, underpinned by a profound understanding of the human services sector. Committed to enhancing the welfare and empowerment of individuals and communities, consistently demonstrating a personable approach and a talent for fostering positive change. This unique blend of skills and experiences positions me as an effective advocate and leader in challenging and multifaceted environments.
Overview
19
19
years of professional experience
Work History
Family Care Manager
Private Family Home
Pembroke Pines
10.2019 - 09.2025
- Comprehensive Caregiving: Took a conscientious leave of absence from employment to provide round-the-clock care for a family member with a chronic medical condition, demonstrating a high level of commitment and responsibility in family caregiving.
- Medical Management and Support: Diligently administered medication as prescribed by the physician, ensuring timely and accurate dosages, and played a crucial role in maintaining the health and well-being of the family member under care.
- Healthcare Coordination: Efficiently scheduled and coordinated medical appointments, ensuring continuous and comprehensive medical care, and acted as a liaison between healthcare providers and the family to maintain a cohesive care plan.
- Nutritional Planning and Meal Preparation: Expertly followed nutritional plans to prepare optimal meals, catering to specific health requirements and dietary needs, showcasing a keen understanding of nutrition and its impact on health.
- Transportation and Logistical Support: Provided reliable transportation for medical appointments and other essential activities, ensuring punctuality and safety, and demonstrated strong organizational skills in managing the logistics of caregiving.
Resource Specialist
Resource Consultant LLC
Pembroke Pines
08.2017 - 07.2019
- Resource Development and Client Support: Excelled in generating essential resources for clients, encompassing housing, meal programs, medical, mental health, substance abuse, education, and vocational programs, demonstrating a comprehensive approach to client welfare and support.
- Program Referral Expertise: Proficient in guiding clients through the complex landscape of local, state, and federal programs, ensuring they receive the support and benefits they are entitled to, enhancing their quality of life and societal integration.
- Business and Financial Management: Demonstrated entrepreneurial acumen by independently registering and managing a business, including setting up payment methods, invoicing, payment collection, and website design, showcasing versatility in business operations and digital presence.
- Social Media Strategy and Implementation: Developed and managed robust social media platforms on Twitter, Instagram, and Facebook, engaging with a diverse audience and creating a dynamic online community, reflecting expertise in digital marketing and community engagement.
- Promotion and Marketing Innovation: Skilled in designing daily promotional activities to drive traffic to various sites, displaying creativity and strategic thinking in marketing tactics, resulting in increased visibility and engagement.
Family Care Manager
Private Family Home
Pembroke Pines
03.2013 - 07.2017
- Comprehensive Caregiving: Took a conscientious leave of absence from employment to provide round-the-clock care for a family member with a chronic medical condition, demonstrating a high level of commitment and responsibility in family caregiving.
- Medical Management and Support: Diligently administered medication as prescribed by the physician, ensuring timely and accurate dosages, and played a crucial role in maintaining the health and well-being of the family member under care.
- Healthcare Coordination: Efficiently scheduled and coordinated medical appointments, ensuring continuous and comprehensive medical care, and acted as a liaison between healthcare providers and the family to maintain a cohesive care plan.
- Nutritional Planning and Meal Preparation: Expertly followed nutritional plans to prepare optimal meals, catering to specific health requirements and dietary needs, showcasing a keen understanding of nutrition and its impact on health.
- Transportation and Logistical Support: Provided reliable transportation for medical appointments and other essential activities, ensuring punctuality and safety, and demonstrated strong organizational skills in managing the logistics of caregiving.
Case Manager
The Salvation Army Adult Rehabilitation Center
Fort Lauderdale
09.2006 - 02.2013
- Client Counseling and Guidance: Successfully guided and counseled 30 clients weekly, providing comprehensive support and personalized care plans, showcasing strong capabilities in managing high caseloads with dedication and efficiency.
- Care Coordination and Collaboration: Expertly coordinated care with external agencies, including transportation, housing, substance abuse services, education, vocational training, and medical support, demonstrating exceptional ability in inter-agency collaboration and resource management.
- Comprehensive Documentation and Planning: Proficiently documented bio-psychosocial assessments, progress notes, service plans, reviews, aftercare planning, and discharge planning, ensuring thorough and accurate client records in compliance with industry standards.
- Therapeutic and Educational Interventions: Conducted weekly group sessions, providing valuable educational and informational material, and enhanced the coping mechanisms of clients dealing with limited job skills, education, mental health history, and substance abuse issues.
- Professional Development and Administration: Attended regular staff meetings and professional training, staying abreast of the latest developments in the field, and efficiently handled administrative tasks including client chart organization, referral letter writing, and time-sensitive report generation.
Education
Bachelor of Science - Social Work
Florida International University
Miami, FLSkills
- Substance Use Disorder Assessment
- Pharmacological Intervention Knowledge
- Cultural Competence and Diversity Awareness
- Therapeutic Skill Set
- Crisis Management and Regulatory Compliance
- Case Management
- Patient-Centered Care
- Community Outreach
- Crisis Intervention & Management
- Individual & Group Therapy
- Patient Needs Assessment
- Substance Abuse & Addiction
- Program Management
- Regulatory Compliance
- Confidentiality
- Cross-agency Collaboration
- Treatment Planning
- Client Advocacy
- Leadership & People Development
- Mental Health Guidance
- Laws & Regulations
- Accuracy & Orientation to Detail
- Reporting
- Excellent Interpersonal Skills
- Relationship Building
Affiliations
Cambridge Who is Who, 2009-2010
Training And Development
- CPR/First Aid Certificate
- Certified Addiction Specialist, 06/30/24
Timeline
Family Care Manager
Private Family Home
10.2019 - 09.2025
Resource Specialist
Resource Consultant LLC
08.2017 - 07.2019
Family Care Manager
Private Family Home
03.2013 - 07.2017
Case Manager
The Salvation Army Adult Rehabilitation Center
09.2006 - 02.2013
Bachelor of Science - Social Work
Florida International University
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