Erica D Jeffcoat
115 Jasper Sutton Rd Gaston,SC
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer services or administrative industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Church Secretary
Zion Canaan FBH Church
Pinewood, SC
11.2014 - Current
- Organized and maintained church files, records and documents.
- Prepared correspondence, reports, memos and newsletters for church events.
- Scheduled meetings, conferences and appointments with members of the congregation.
- Attended weekly worship services and provided administrative support as needed.
- Provided secretarial assistance to pastors during special projects or events.
Customer Service/ Tech Support
Verizon
Elgin, SC
02.2000 - 08.2023
- Monitored customer feedback to identify areas needing improvement in products or services offered.
- Developed positive relationships with customers through courteous communication.
- Evaluated customer needs and identified appropriate solutions in a timely manner.
- Responded to customer inquiries via phone, email, and chat.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Evaluated software or hardware to recommend improvements or upgrades.
- Provided technical support and troubleshooting advice for customers.
- Assisted customers with account set-up and activation.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with other departments to resolve complex customer issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered 20 calls per shift to assist with customer questions and concerns.
Education
Some College (No Degree) - Physical Therapy
Midlands Technical College
West Columbia, SCSkills
- Call Management
- Customer Service
- User Support
- Help Desk Support
- Incoming Call Management
- Customer Needs Assessment
- Troubleshooting Network Issues
- Highly Professional
- Friendly and Patient
- Customer Communication and Empathy
- Interpersonal Skills
- Active Listening
- Teamwork and Collaboration
- Support Services
- Written Communication
Affiliations
- Youth Director planning youth events to empower and encourager youth
- Volunteer with different organizations and community out reach programs Sister Care, Harvest Hope and Compassion Care line
Accomplishments
- Tech Expert Certificate
References
References available upon request.
Timeline
Church Secretary
Zion Canaan FBH Church
11.2014 - Current
Customer Service/ Tech Support
Verizon
02.2000 - 08.2023
Some College (No Degree) - Physical Therapy
Midlands Technical College
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