Erica Jefferson
Ferriday,LA
Summary
Motivated, and skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean, and safe work areas with diligent attention to essential details.
Overview
9
9
years of professional experience
Work History
Collections Manager
Affordable Furniture And Appliances
Natchez, MS
07.2023 - 10.2023
- Developed procedures to ensure timely collection of payments from customers.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Created reports for management on past due accounts and delinquency rates.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Worked closely with sales teams to ensure proper invoicing processes were followed.
Center Manager
Advance America
Winnsboro, Louisiana
10.2021 - 06.2023
- Assisted with training and developing new team members in company policies, procedures, and standards
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Developed, implemented, and managed center's budget.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Developed strategies to increase sales revenue within the center.
Executive director
Turner's House Painting LLC
03.2019 - 07.2020
- Handled all administrative needs, including setting schedules, administering payroll, and coordinating equipment maintenance
- Protected team members from unnecessary risks by mandating the use of protective equipment
- Verified employee performance, checking each job and retaining or disciplining to correct problems.
Assistant Manager
Security Finance, Financial Services
Ferriday, LA
09.2017 - 03.2019
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
Clerk of the Court
Town of Clayton
Clayton, Louisiana
01.2015 - 07.2016
- Reviewed, classified and logged all documents submitted to the court.
- Maintained accurate records of court proceedings and decisions.
- Organized courtroom exhibits, such as evidence or documents used during trials.
- Created case files for each hearing held in the court.
Education
Ferriday High School
05.2005
Skills
- Customer relations
- Microsoft Word
- Task prioritization
- Time management
- Schedule management
- Past due procedures
- Payment Acceptance
- Account Reconciliation
- Audits understanding
- Customer Service Management
- Policy Enforcement
- Billing understanding
- Performance Improvement
- Team leadership experience
- Fiscal budgeting knowledge
- Goal-oriented focus
- Customer Service
- Critical Thinking
- Decision-Making
- Willing to Learn
- Prioritizing and Planning
- Customer relationship development
Timeline
Collections Manager
Affordable Furniture And Appliances
07.2023 - 10.2023
Center Manager
Advance America
10.2021 - 06.2023
Executive director
Turner's House Painting LLC
03.2019 - 07.2020
Assistant Manager
Security Finance, Financial Services
09.2017 - 03.2019
Clerk of the Court
Town of Clayton
01.2015 - 07.2016
Ferriday High School
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