ERICA JEFFRIES
Southaven,Ms.
Summary
Dynamic operations management professional with a proven track record of optimizing workflows and enhancing efficiency. Expertise in leading high-performing teams and fostering a collaborative environment to drive measurable results. Recognized for exceptional problem-solving abilities and adaptability in fast-paced settings. Proficient in inventory management, process improvement, and staff training, ensuring seamless operations and elevated customer service standards.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
FedEx Supply Chain
08.2017 - Current
- Achieved operational excellence by leading a team of 30 direct reports. Enhanced team performance through effective pre-shift meetings. Drove skills development and training for new employees in classroom and on-the-floor settings. Recognized and celebrated team accomplishments. Streamlined daily, weekly, and monthly production activities within warehouse operations. Optimized scheduling and job assignments for maximum efficiency. Developed a cohesive work team through cross-training and motivational strategies. Maintained daily email communication to support team needs. Fostered a culture of engagement to meet daily goals. Delegated tasks effectively to improve workflow. Leveraged SAP and WMS for operational success. Contributed to special projects alongside management. Ensured a safe working environment for all team members. Led team operations to consistently achieve set objectives. Communicated proactively with staff to drive productivity outcomes.
Trainer Coordinator
Xerox
10.2014 - 03.2017
- Achieved high customer satisfaction by providing expert support for system configuration and printer installations. Enhanced team performance through coaching on troubleshooting methods during live interactions. Developed and delivered training materials that kept staff updated on product changes. Successfully led a six-week training initiative for new hires, resulting in improved onboarding experiences.
CUSTOMER SERVICE AGENT
SPIRIT AIRLINES Airport Terminal Services
05.2012 - 08.2014
- Assisted customers with air travel needs by efficiently handling flight reservations, cancellations, accommodation arrangements, fee assessments, and payment processing.
- Utilized professional background to facilitate goal-oriented solutions for client inquiries regarding flight challenges.
Education
HIGH SCHOOL DIPLOMA -
Whitehaven High School
Associate’s degree - undefined
Northwest Mississippi Community College
Skills
- Operations oversight
- Performance evaluation
- Effective task delegation
- Staff supervision
Proficiencies
Wide range of experience in leadership, training, customer service, coaching, account receivables / payables, problem resolution, and records management. Experience in information technology tasks, including system configuration, troubleshooting, and installation of printers and peripheral devices. Skilled in using standard office equipment and desktop software.
Timeline
Operations Supervisor
FedEx Supply Chain
08.2017 - Current
Trainer Coordinator
Xerox
10.2014 - 03.2017
CUSTOMER SERVICE AGENT
SPIRIT AIRLINES Airport Terminal Services
05.2012 - 08.2014
Associate’s degree - undefined
Northwest Mississippi Community College
HIGH SCHOOL DIPLOMA -
Whitehaven High School