Erica Jimenez
Hempstead,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Ronald P Mazza DC PC
10.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Customer Service Lead
Carters Oshkosh
05.2021 - 06.2022
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Receptionist
The Academy Charter School
09.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Crew Member
Wendys Fast Food
12.2019 - 05.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Camp Counselor
Hempstead Hispanic Civic Association
07.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Evaluated campers' progress and provided feedback to parents.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Inspected equipment and machinery to verify functionality and safety.
Education
Associate of Science - Radiologic Technology
Nassau Community College
Garden City, NY06.2025
High School Diploma -
The Academy Charter School
Hempstead06.2020
Skills
- Equipment Troubleshooting and Maintenance
- Payment Plan Options
- Workflow Optimization
- Adaptable and Flexible
- Organization and Time Management
- Appointment Scheduling
- Customer Service Excellence
- Coordination
- Organization Skills
- Prioritization
- Reception Desk Management
- Microsoft Office
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Ronald P Mazza DC PC
10.2022 - Current
Customer Service Lead
Carters Oshkosh
05.2021 - 06.2022
Receptionist
The Academy Charter School
09.2020 - 06.2021
Crew Member
Wendys Fast Food
12.2019 - 05.2021
Camp Counselor
Hempstead Hispanic Civic Association
07.2019 - 08.2019
Associate of Science - Radiologic Technology
Nassau Community College
High School Diploma -
The Academy Charter School
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