Erica J Lemons
Desoto,Texas
Summary
As a detail-oriented and highly skilled Data Entry Operator with over 19 years of experience working as contractor for the Texas Service Center, for USCIS. I can apply my knowledge and skills in achieving the goals for this organization. Customer service and goal oriented, excellent communication skills, motivated, dependable and skilled at managing multiple projects and tasks. Accurately processing, updating, and managing data across various systems and platforms. Handling large volumes of data while ensuring accuracy and maintaining data integrity. Strong proficiency in data management software with excellent typing skills as well as comfortably adjusts to different working environments and competing priorities. Possessing excellent working history with individuals of all levels of management, while adhering to policies and practices.
Overview
21
21
years of professional experience
Work History
Data Entry Operator II
DTSV (Federal Contractor)
02.2023 - Current
- Keying in petitions and scanning fingerprints, signatures and photos.
- Processing money orders, checks, bank checks, certified banks for each petition.
- Serves as a liaison, between Contractor and other internal and external government agencies.
- Daily articulate information effectively both orally and in writing with people from diverse backgrounds. For example, Generating written correspondence to both internal and external customer.
- Independently research, interpret, and analyze an extensive spectrum of sources.
- Provide clerical assistance to Immigration Service Officers and administer reviews, via data entry quality control processes, to prepare premium cases for adjudication.
- Support the USCIS mission by delivering customer support to Immigration Service Officers to finalize the adjudication process and to management to assist with various USCIS clerical file room projects.
- Provide suggestions in process improvements to achieve contract compliance in support of Service Center Operations.
- Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits.
- Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
- Accurately scan documents to include applications and correspondence.
- Maintain subject matter files, technical instructions, and operating procedures.
- Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing).
- Quality assurance of scanned items to ensure readability, completeness, and verification of successful system upload.
- Serves as records liaison by managing case files for reference, processing file movement requests, and conducting file audits data entry into USCIS systems.
- Performing complex office automation duties using word processing to edit and reformat correspondence and reports.
- Creating and maintaining spreadsheets and databases.
- Knowledgeable in Microsoft Outlook, Microsoft Word, MS Teams, Power Point, and SharePoint.
- Ability to lift, load, and unload at least 50lbs.
- Supervisor: Alisha Rogers (972) 413-2812
Data Entry Operator II
IT Coalition (Federal Contractor)
12.2022 - 02.2023
- Prepare, compile, and sort documents for data entry.
- Keying in petitions and scanning fingerprints, signatures and photos.
- Verify and log the data input by ensuring its accuracy and completeness.
- Provide exceptional customer service.
- Knowledgeable of contract performance requirements and acceptable quality levels for assigned tasks to achieve contract compliance.
- Perform related duties as requested, directed and/or assigned by management.
- Transfer information from paper to digital formats using a range of transcription tools.
- Perform high-volume data entry using word processing, spreadsheets, databases, and other computer software.
- Verify data integrity by cross-referencing original source documents and correcting discrepancies.
- Manage and organize digital and physical filing systems, ensuring the protection and confidentiality of sensitive customer information.
- Perform regular data backups to prevent data loss.
- Respond efficiently to retrieving data from the databases or electronic filing systems.
- Maintain a satisfactory level of quality and productivity per department standards.
- Complete additional assigned tasks as required.
Data Entry Operator II
Central Research (Federal Contractor)
10.2015 - 09.2019
- Performing office automation duties using work processing to edit and reformat correspondence and reports.
- Managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as records liaison with other agencies.
- Responding to inquiries by phone and/or in writing.
- Reviewing and verifying accuracy and completeness of submitted documents for benefits such as pre-screening various applications and submission by USCIS customers for accuracy and completeness of initial supporting documentation.
- Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity.
- Producing highly sensitive and secure documents.
- Identifying incoming applications that require expedited service or requests or fee waivers and channel those through the correct work process.
- Editing and creating office documents and correspondence using office automation software, i.e., graphics, databases, spreadsheets, and word processing.
- Retrieved and sort files, identify files for repair, assemble physical files, interfiles and fastens documents into files.
- Manages and organizes information such as verify data and updates data.
- Photocopy documents, place files on shelves, prepare materials for destruction.
- Supervisor: Chanerial Porter
Data Entry Operator II
SERCO (Federal Contractor)
02.2013 - 10.2015
- Process immigration application and petitions by entering data into the system.
- Type in data provided directly from customers or other parties into government systems.
- Transfer data from paper formats into government database systems.
- Create and manage spreadsheets daily for production.
- Verify data for accuracy by comparing it to source documents.
- Handle incoming, outgoing, and interoffice mail using both manual and automated methods.
- Organize and maintain immigration files for charge out and for processing.
- Maintain subject matter files, technical instructions, and/or operating procedures.
- Process word processing software, i.e., graphics, database, spreadsheets, and other work processing systems use in editing and creating office documents and correspondence.
- Review and verifies data using on-line data entry terminals.
- Prepares statistical reports weekly.
- Sort, organize and store paperwork after entering data.
- Packaging, labeling, and marking A-files for shipments to other Service Centers.
- Capable of lifting boxes of 25-50lbs.
- Supervisor: Chanerial Porter
Data Entry Clerk
SCOT (Federal Contractor)
01.2005 - 02.2011
- Inputting data into a database, spreadsheet, or other template using a keyboard, mouse, or other data entry tools.
- Collecting information from customers and clients, and registering invoices, forms, and other documents including fees.
- Generating periodic reports and preparing digital materials or files for printing.
- Providing occasional administrative support and assisting with special projects that require large amounts of data entry.
- Create and maintain spreadsheets and databases; respond to inquiries by phone and/or in writing.
- Review and verifying accuracy and completeness of submitted documents for benefits.
- Process word processing software, i.e., graphics, database, spreadsheets, and other work processing systems use in editing and creating office documents and correspondence.
- Review and verifies data using on-line data entry terminals.
- Prepares statistical reports weekly.
- Supervisor: Cintia Espinosa
Education
Diploma -
Bishop Dunne Catholic School
Dallas, Texas05.1996
Elementary Education
University of Texas at Arlington
Arlington, Texas05.2009
Biology
Midwestern State University
Wichita Falls, Texas05.1999
Skills
- Strong organization and planning skills
- Excellent with verbal and written communication
- Strong interpersonal skills, excellent with management and leadership skills
- Proficient in PowerPoint, MS Team, Excel, and Word
- Ability to work well independently and as team player
- Data Entry and File Room Skills
- Typing speed of at least 40
Timeline
Data Entry Operator II
DTSV (Federal Contractor)
02.2023 - Current
Data Entry Operator II
IT Coalition (Federal Contractor)
12.2022 - 02.2023
Data Entry Operator II
Central Research (Federal Contractor)
10.2015 - 09.2019
Data Entry Operator II
SERCO (Federal Contractor)
02.2013 - 10.2015
Data Entry Clerk
SCOT (Federal Contractor)
01.2005 - 02.2011
Elementary Education
University of Texas at Arlington
Biology
Midwestern State University
Diploma -
Bishop Dunne Catholic School