Erica J. Lynch
Lewisville,TX
Summary
Seeking an opportunity to take on new challenges to improve core competencies by applying proven and innovative leadership, customer service and analytical skills combined with an effective business outlook and insight.
- Motivated professional with strong organizational, communication, and leadership skills
- Able to create and maintain a positive working relationship with valued customers
- Capable of performing diverse duties while maintaining focus in order to consistently meet deadlines
- Excellent combination of self-motivation and the ability to function effectively as a core team member with over nine years of experience in customer service, team building, relationship problem solving skills, multitasking effectively, assessing and identifying issues/situations, prioritizing deliverables, leveraging resources and making swift sound decisions to facilitate solutions within the post office.
Overview
22
22
years of professional experience
Work History
City Letter Carrier
United States Post Office
Lewisville, Texas
07.2022 - Current
- Loaded mail onto trucks according to established procedures.
- Delivered mail along established routes using a vehicle provided by the USPS.
- Performed customer service duties such as providing change of address cards or other postal forms.
- Collected signatures on parcels requiring proof of delivery.
- Ensured compliance with all safety regulations while operating motor vehicle.
- Responded to customer complaints regarding their mail service in a professional manner.
- Provided assistance in resolving any issues related to undeliverable or misdirected mail.
- Reported any suspicious activity observed while delivering mail.
- Prepared mail in sequence of delivery for optimal productivity.
- Used portable electronic scanner to track parcels and record tracking progress.
- Adhered to all USPS policies and procedures when performing job duties.
- Managed clerical duties within mail office and collaborated with other employees in team-centered environment.
- Collected customs charges, postage due and C.O.D. payments.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Cleaned and checked over vehicle after completion of daily deliveries.
Credit & Activations Analyst
AT&T
Farmers Branch, TX
12.2016 - 06.2022
- Duties are to take inbound calls from sales agents from different sales channels and assist with Analyst Review codes on applications for business and consumer accounts
- Once code has been determined, I either decision the application or leave application in pending status until debt is paid or required information is received
- Contact OCA to verify if settlement was made and verify payment
- Contact other entities of AT&T to verify any existing cancelled or past due debt owed
- Access business customers' high credit to determine eligibility for more than 10 lines with or without deposit.
- Conducted market research to identify trends and customer needs.
- Developed financial models to analyze data and identify potential risks.
- Documented procedures for performing tasks such as data collection and manipulation.
Retail Sales Consultant
AT&T
Farmers Branch, TX
02.2013 - 12.2016
- Communicates effectively with customers, in person and by telephone, in courteous and professional manner
- Utilize appropriate negotiation techniques to encourage customer rapport and enhance overall customer experience
- Advises customers on key system application, features, and operation to aid in system design decisions
- Collects customers' accounts residence and business, through telephone contact, written communication and public work
- Works independently with little supervision
- Receives calls and correspondence from customers regarding payment arrangements
- Accurately computes and quotes adjustments, balance, etc., to customer as an extension of collection activity
- Chat with agents in regard to application status for new service and debts owed to other entities.
Uverse/ Combined Billing Specialist
AT&Tmp
Memphis, TN
02.2012 - 02.2013
- Offer all available products to the customer
- Demo all displayed wire line products in store such as Digital Life, Verse, and DirectTV
- Assist customers with upgrading devices and tablets and bundling necessary accessories to protect the customers device.
Customer Service Representative
Bell South Telephone
Louisville, KY
02.2008 - 02.2012
- Combine bills and discuss plans and charges in depth with customer
- Up sale customers to new and enhanced plans
- Educate customers on new promotional products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Representative
AAFES
Fort Lee, VA
01.2007 - 02.2008
- Listened to questions and concerns from the customers and deliberately solves them
- Remained professional, friendly and courteous at all times in facing the customers thus making sure they received quality assistance.
Rural Mail Carrier Associate
USPS
Arlington, TN
06.2004 - 01.2007
- Cased all classes of mail in sequence of delivery for an established route
- Prepared and separated all classes of mail to be carried by truck for delivery
- Ensured proper delivery of mail and packages to rural customers according to established guidelines.
- Collected payments for postal services rendered and issued receipts as required.
- Assisted customers with various inquiries related to postal services.
- Delivered mail in a timely manner while adhering to safety regulations.
- Handled undeliverable mail in accordance with established procedures
- Collect additional mail from relay boxes
- Furnished customers with postal information and provided change of address cards and other postal forms as needed.
Cashier Team Lead
NAS Memphis Commissary
Millington, TN
02.2002 - 02.2004
- Checked customers out in a timely and orderly manner
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Ensured compliance with all safety regulations while performing tasks.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
Education
High school or equivalent -
Central High School
05.2003
Some College (No Degree) - Nurse Anesthetist
Collin County Community College District
Plano, TXSkills
- Business development
- Customer service
- Data entry
- Excel
- Filing
- Inventory
- Microsoft excel
- Microsoft office
- Ms office
- Operations
- Pharmacy
- Point of sale
- Pos
- Pos system
- Receptionist
- Retail sales
- Typing
- Word
- Insurance Verification
- Revenue Management
- Upselling
- Case Management
- Managed Care
- Utilization Management
- Budgeting
- Analysis Skills
- Research
- Pricing
- Acquisitions
- Geographical awareness
- Punctuality
Additional Information
Motivated professional with strong organizational, communication, and leadership skills, Able to create and maintain a positive working relationship with valued customers, Capable of performing diverse duties while maintaining focus in order to consistently meet deadlines, Excellent combination of self-motivation and the ability to function effectively as a core team member with over nine years of experience in customer service, team building, relationship problem solving skills, multitasking effectively, assessing and identifying issues/situations, prioritizing deliverables, leveraging resources and making swift sound decisions to facilitate solutions in a call center environment.
Timeline
City Letter Carrier
United States Post Office
07.2022 - Current
Credit & Activations Analyst
AT&T
12.2016 - 06.2022
Retail Sales Consultant
AT&T
02.2013 - 12.2016
Uverse/ Combined Billing Specialist
AT&Tmp
02.2012 - 02.2013
Customer Service Representative
Bell South Telephone
02.2008 - 02.2012
Representative
AAFES
01.2007 - 02.2008
Rural Mail Carrier Associate
USPS
06.2004 - 01.2007
Cashier Team Lead
NAS Memphis Commissary
02.2002 - 02.2004
High school or equivalent -
Central High School
Some College (No Degree) - Nurse Anesthetist
Collin County Community College District
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