Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OperationsManager

Erica Johnson

Aynor,SC

Overview

9
9
years of professional experience
1
1
Certification

Work History

District Operations and Training Coordinator

McDonald's
Florence, SC
11.2018 - Current
  • In charge of training and developing of management staff as well as onboarding.
  • I work closely with Help Center GM of 4 locations with development and hiring new staff or just making sure policies and procedures are being executed, doing food safety audits, setting up new managers for Serv safe, answer and resolve customer complaints, food inventory and counts weekly, coach and train assistant managers on doing schedules to make labor and be profitable every week.
  • Go over with GM's monthly on food cost over base, look at their food inventory in QSR and e restaurant making sure if their percentage is way off that we count it together to verify count is accurate, ride each location doing a visit making sure customer service times are being meet, labor is under 20% per hour cleanliness.
  • Do cash audits monthly.
  • Assist the Management team in any area they need help with.
  • Learned onboarding in people matter and assist people managers on hiring and onboarding.

Regional Store Manager Trainer

Arby Correct the spelling? Yes No

Training Manager/Loss Prevention

Minuteman Food Mart
Longs, SC
09.2014 - 11.2018
  • Customer service, control budget, hiring, training, upselling, schedules, cash handling, inventory control, weekly ordering, bank deposits, control cash shortages, completing corrective actions on employees, time management, reading monthly P&L report, marketing, merchandising support to other managers, travel and train new staff and managers on company policies and procedures, weekly payroll using ADP for several locations, completing daily and monthly audit counts, Assist the director of food for Little Caesars with cost and inventory as well as track sales and do monthly inventory and receive food orders once a week, make sure during delivery food is being rotated properly, Fill in for District manager for Little Ceasers as needed, do hiring events for Arby's and Little ceasers and bakery associates.

Education

High School Diploma -

Addison Central School
Addison, NY
06.1999

College Credited Hours - Criminal Justice

Coopers Education Center
Painted Post, NY
05.1999

Skills

  • Inventory management
  • Recruitment
  • Employee scheduling
  • Client account management
  • Employee reviews
  • Relationship building
  • Delegation
  • Scheduling
  • Effective leader
  • Budget development
  • Coaching and mentoring
  • Training Programs
  • Training Materials
  • Diagnostic equipment
  • Strong communication
  • Good listening skills
  • Data management
  • Verbal and written communication
  • Critical thinking
  • Computer skills

Accomplishments

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Certification

Creative Writing Employee Orientation Procurement Project Management Purchasing Store Management Experience Upselling Dismiss Scheduling (10+ years) Team Building (10+ years) Retail Management (10+ years) Inventory (10+ years

Timeline

District Operations and Training Coordinator

McDonald's
11.2018 - Current

Training Manager/Loss Prevention

Minuteman Food Mart
09.2014 - 11.2018

Regional Store Manager Trainer

Arby Correct the spelling? Yes No

High School Diploma -

Addison Central School

College Credited Hours - Criminal Justice

Coopers Education Center

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Erica Johnson