Erica Johnson
Aynor,SC
Summary
Organized, hardworking, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Guest satisfaction is a priority.
Overview
7
7
years of professional experience
Work History
Service Professional
Olive Garden
05.2022 - Current
- Helped guest with concerns, ensuring high levels of satisfaction and loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Educated staff on organizational mission and goals to help employees achieve success.
Server Trainer
Cracker Barrell
06.2016 - 06.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Customer Service Engagement Specialist
StarTek
07.2020 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor Of Business Managment -
University of Phoenix
Tempe, AZ01.2024
Associate Of Business Administration - Hospitality
Horry-Georgetown Technical College
Conway, SC06.2022
Skills
- Professional Relationships
- Continuous Development
- Restaurant Operation
- Leadership
- Storage Organization
- Complaint Resolution
- Guest Satisfaction
Timeline
Service Professional
Olive Garden
05.2022 - Current
Customer Service Engagement Specialist
StarTek
07.2020 - 05.2022
Server Trainer
Cracker Barrell
06.2016 - 06.2020
Bachelor Of Business Managment -
University of Phoenix
Associate Of Business Administration - Hospitality
Horry-Georgetown Technical College
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