Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Erica Johnson

New Orleans,LA

Summary

Efficient and detail-oriented with 10+ years in the hospitality industry. Hardworking and passionate job seeker with strong organizational skills eager to secure Personal Travel Assistant position. Ready to help achieve unique client needs through clear communication and provide assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Monday's Restaurant
08.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and orderly dining area for enjoyable guest experience
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Hookah Manager

Da Hookah Joynt
06.2020 - 06.2023
  • Provided guest with ultimate nightlife experience, which included food services and bottle service.
  • Enhanced customer satisfaction by crafting high-quality hookahs and maintaining clean work environment.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Banquet Server/Bartender

Virgin Hotel
01.2022 - 04.2023
  • Assisted in setting up event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Improved time management of executive through effective prioritization and organization of tasks.

VIP Hospitality Host

Harrah's Casino New Orleans
07.2016 - 01.2020
  • Enhanced guest experience by providing personalized and attentive service during their stay.
  • Collaborated with cross-functional teams to deliver top-notch service for high-profile clients.
  • Maintained detailed knowledge of property amenities, local attractions, and services to provide accurate information to guests.
  • Anticipated needs of VIP clientele by consistently staying updated on preferences and requirements.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Displayed absolute discretion at handling confidential information.

Education

Esthetician - Skin Care Professional

Aveda Institute
New Orleans, LA
03.2021

Bachelor of Arts in Public Relations -

Nicholls State University
Thibodaux, LA
03.2021

Skills

  • Client Relations
  • File and Record Keeping
  • Travel Coordination
  • Public relations background
  • Discretion and Confidentiality
  • Verbal and written communication
  • Time Management
  • Calendar Management
  • Social Media Savvy
  • Attention to Detail
  • Multitasking and Organization
  • Appointment Scheduling
  • Clerical Support

Certification

  • Barbicide Certification
  • Eyelash Extension Certification
  • Responsible Vendors

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Server

Monday's Restaurant
08.2023 - Current

Banquet Server/Bartender

Virgin Hotel
01.2022 - 04.2023

Hookah Manager

Da Hookah Joynt
06.2020 - 06.2023

VIP Hospitality Host

Harrah's Casino New Orleans
07.2016 - 01.2020

Esthetician - Skin Care Professional

Aveda Institute

Bachelor of Arts in Public Relations -

Nicholls State University

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Erica Johnson